National Car Rental

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I came a little early, and the attendant was great. She checked the reservation and let me finish my paperwork before getting the car slightly early. The car was in great shape! It was a wonderful experience.

The return time they gave me on the contract was one hour *after* the location closed for the day. And the location doesn't have an after-hours dropoff.



So I was on the phone with National's call center in India for an hour trying to debate with them that 1) No, I wasn't going to drive all the way to the SFO airport in rush hour to drop off their car and 2) No, I wasn't going to pay a late fee because they screwed up by giving me the wrong return time.



Finally I got them to tell me that I could drop it off at an Enterprise location as an alternative. So I found one after-hours Enterprise location in the area, dropped the car, and the next day I called them back to tell them. The call center people denied having told me to drop it off at Enterprise, and insisted the rental was still "open." When I finally convinced them that I had already dropped the car off, they asked me to call the Enterprise location to tell them where to take the car. Why is that my job? It's their car!



Finally, I called the original office that rented it to me and they took care of it, even waived the late fee. Which is why this is a two-star review and not a one-star.



Also the car drove fine. No problems there. Just terrible customer service!!!