The Grateful Dog

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To sum up why I am giving The Grateful Dog 1 star in a sentence, our puppy, Biscuit, was killed while under their care. If there were zero stars, or negative stars or blacklists, that is where I'd place The Grateful Dog. The purpose of this organization is, essentially, to keep your dog alive while he or she is under their care and they failed at this.Biscuit was to be with them from Friday to Sunday, I called every day while out of town to check on her because I was worried about having her stay at a larger boarding facility rather than in someone's home. Despite telling me they would send pictures throughout Biscuit's stay, they never did. When I called, they would simply say, "She's ok. She's not really eating, but she seems fine." I had a bad feeling about the place all along, but once we were out of the state there wasn't much I could do about it other than calling regularly.On Sunday they called and told us that Biscuit had gotten away from the staff member who was walking her and other dogs near Lombard Street, she was hit by a car and did not make it. If you have a pet, then you can imagine how horrific it was to receive this call as we were on our way back to pick up our 6 month old puppy we thought would be in our family for the next 10+ years. How someone could walk a nervous puppy near Lombard Street and not have a lock-tight grip on her leash is beyond me. I'm told the person who was walking her was placed on suspension. Since the accident we've been dealing with the company's insurance who has told us we will be compensated based solely on the "worth" of our puppy's breed. Given that she was a terrier mix rescue, it's doubtful that The Grateful Dog will be affected much in any way. The money they give to us is really beside the point, I would simply encourage people to board their dogs with in-home boarders who are well-trained and diligent in their care.