Universal Financial Company

Write a Review626-285-6958

Horrendous Customer Service
...and to think that i still have 3 more years to deal with this company.
The girl Claudia and the receptionist are very rude and are unwilling to work with you.
Rigo is straight forward but very professional, so lesson learned. Don't call this place and just mail payment instead.

This company is the most unprofessional work place I have ever came into contact with. A woman named Gabby acts like she's some kind of gangster rather than actually acting professional or has had any business training. As a customer I am well aware of my rights and lucky for me I read contracts and am fully capable of understanding them. You cant ever speak to a manager or any one other than her. We were sold a car with a complete broken axel that could have killed me my husband and my children although that's the dealers fault the dealer was going to trade the car for another one and told us not to make a payment until everything was cleared up. So now it's Jan and payments have both been made and she still continues to threaten my family. I have contacted the better business bureau and a lawyer and have found that there company is being closely watched with new open complaints and cases. These people are horrible and I would never recommend doing business with them to even my worst enemy. Rude and disrespectful threats left and right. I could careless about there BS tactics but other people may not take to kindly to it. That Gabby girl needs to straight up be fired, I'm positive shes caused many many hardships for family's. She's disrespectful and needs to act like she has some kind of education and learn some professionalism skills. If I was her boss her behavior would not be tolerated by any means, but this woman will have her karma in life. Her boss must be a joke allowing that kind of behavior or this company is just so unorganized that they don't have anyone really in charge. The Better business bureau and lawyers will be shutting them down shortly, but until then please beware of the company and do not finance through this company even if your struggling there are way better companies willing to work with you in a professional manner.

Claudia is so rude an disrespectful, service is horrible..if you don't pay them they will sue you,they lost a lot of business with dealers because of there reputation, impound my car over $60 and had to pay close to $2000 to get it back they also gave me the run arounds, was suppose to get car back sat didnt get it till mon...worst finance company ever

The worst business ever! Claudia is a loan shark, they will impound your car even if its on a fire hydrant for any reason, I had to pay 900$ to universal and it wasn't even a repo.

I happen to buy a car and Universal Financial Company was my finance .Thank God they treat me good ive been reading peoples review and seems like they had bad experience .Representitives are nice no problem at all. I like there service..

Universal Finance San Gabriel has the worse Customer Service from the receptionist to GABBY they refuse to let you speak to a manager.

They have 14 complaints filed with the Better Business Bureau 4 current complaints regarding their customer service, collection practices and their IMPOUNDING of cars.



A friend had their car impounded for no registration. The registration fees have been paid, the car has been released by the police department and The Repo Fee was paid to Universal Financial. NOW they will not release the car or return calls or allow you to speak to anyone in charge!!

Threatens,rude and annoying!

The people that work for this company are very rude. If you have purchased a vehicle then expect the worse from them. I was only one day late on my car payment and threatend me about impounding my vehicle the next day. I now my rights as customer. in the contract it states that after 60 days being late then they can reposses you vehicle. So if you happend to do businees with this stupid people good luck cause I am going throught mines with them.