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Reviews

B
bjones839

03/16/2013

Provided by YP.com

I purchased a 2011 BMW 3 Series from this dealer and from the get the go we've experienced nothing but problems and broken promises from this dealer. During the negotiation phase the dealer stated they had no problems and quite often sell vehicles to out of state buyers. The shipping of the vehicle was an ordeal itself and not wholly due to the dealer. Michael did however keep us informed as he heard from the shipper.



The major problems begin were upon delivery when we discovered that the right rear tail-light lens was cracked which was absent on the pre-inspection report and photographs that we had completed prior to purchasing the vehicle. Additionally, we never received an owners manual, received only one key and missing parts of the inside of the vehicle. The vehicle was purchased in October of 2012 and we still have not received these promised items to date of this review (with the exception of a missing plastic piece for the interior of the vehicle).



I have spoken with Michael Zaheri, the owner of this dealership and when I am able to get him on the phone, he acts as if he is unaware of the outstanding issues. He also claims that he has my incorrect contact information however, he was successfully able to deliver the vehicle to my residence, mail a missing part and send my copy of the signed paperwork. He additionally returned phone calls during the shipping process.



I know that every dealer has hiccups and mistakes happen, but this has been long enough and these outstanding issues should have been resolved. I would work cautiously with this dealer. Checks on the dealership with the State of California also appear that their corporation is no longer in existence.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

Phone: 408-248-3300

Payment method
mastercard, discover, visa, amex
Location
corner of saratoga and stevens creek
Neighborhoods
West Valley, Northlake
Categories
Used Car Dealers, New Car Dealers
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