Jackson Family Dental Practice

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I only went to them because of my insurance plan. The first time I went the male dentist and the office manager were rude, but because my teeth needed care I went back again. My next visit wasn't so bad becasue they had switch to a new female dentist and she was okay. But I dreaded every visit to that office because of the office manager. She never explained the treatment I needed or the cost. I asked many times for a treatment plan and the cost of each treatment, but she never provided it. I was informed that before the dentist could start work on my teeth I needed to have a fluoride treatment that cost $200 and was not covered by the insurance. I asked if I had to have it and was told the dentist would not work on my teeth without this procedure. So I paid the $200 and had the fluoride treatment done. They didn't schedule a follow up for me and when I didn't from them for 2 months I called them. They said I was suppose to call them to schedule my next appointment. So during the next six months I only had one crown done and a filling. I was worried about scheduling an appointment because I wasn't sure what they were going to work on and how much it was going to cost me, because again they never gave me a list of the work that needed to be done and the cost. By the end of 2008 I had 3 holes that needed crowns and 1 partial broken tooth and who knows what else. I was in worse shape then I walked into that office. But all the office manager cared about was that I had the money to paid. During my last visit I called the office in the morning to confirm my appointment and spoke with the office manager. We talked about my insurance and confirmed it was still valid. When I arrived for my appointment she asks for my $500 co-pay for the crown. I said you never mentioned it this morning and I didn't believe my co-pay was that high. She started yelling at me in front of my sister and son, saying it was my responsibility to know how much I needed to pay for each visit. She accused me of being difficult and saying if I didn't keep the visit I would owe the cancellation fee. I explained that she never gave me a treatment plan or share of cost statement even though I always ask for one. She said that it was not her responsibility to tell me my co-pay and that I should know what it is, eventhough she never told me a what the cost of a crown was or sent me a bill showing what my insurance paid in the past. During every visit to that office I became extremely stressed becasue the office manager was rude and bossy. During one visit she stood over the dentist telling her what to do. In 2009 I switch insurance plans and I could have kissed my employer. I went to another dentist who within 6 months has fixed all of my issues, by providing a treatment plan and showing me my share of cost. I was able to budget and schedule appointments to get the work done without the stress. I would never go there again and would never recommend someone to go there unless they want to pay more, get yelled at and not get work done on their teeth.

You're probably looking for a good, honest and reliable dentist. In May of last year, while attending Cabrillo College - Contact, I needed a dentist fast. After looking through the yellow pages for dentists in Santa Clara, I found Jackson Family Dental Practice. Jackson Family Dental Practice was professional and I would return again,very nice office manager and very kind dentist