Quality Pet Spot

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I left my dogs at the Willow Glen location for bath and paw trim. My boy was agitated on pick-up. The groomer said he was unruly. I apologized, paid and left. I soon noticed that they cut his tail, shaved fur off his legs and his belly was shaven to the skin with razor burn. I called to complain that I hadn’t asked for any clipping except his feet. I spoke to the groomer who said it was a miscommunication and that the cut was normal for the breed.

I left my big dog to calm down, but I wanted to get pictures of the bad grooming. He’s a happy dog but when I tried to pet him, he winced. What I found horrified me. He had red, inflamed, bloody wounds down his neck, back, sides and tail. I took pictures and scheduled a vet visit.

The vet agreed that the wounds were caused by the grooming with either a razor or a brush repeatedly ripping out his fur and skin. After several calls and messages, I received a call from a female manager who apologized and admitted what had happened was horrible. She refunded the cost of the grooming and agreed to cover the vet bill. She offered to have him gently groomed, but I declined as it would be cruel to ever take him back there, which she understood. When asked about the groomer, she said he had used the excuse that he was misbehaving. As you can imagine, I was livid and inquired if it was their policy to take their anger out on unruly dogs and abuse them. She apologized and backpedaled. When I suggested that such an individual should not work with animals, she said he would be spoken to and retrained.

I cannot imagine the torture it must have been for my boy to have to endure his fur and skin being ripped out until he was bleeding. It breaks my heart that I took him there and wasn’t there to stop the pain. Although I do not want to vilify the entire business for the actions of one person, the other employees were present while this happened. No one stopped it. No one called me or investigated why he was misbehaving. It sickens me.