Tova Day Spa

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Just spent the weekend at the Fairmont San Jose. The hotel was clean and staff was very friendly. I love the location as you can walk to so many restaurants. The bakery right next to the hotel is amazing!!! I would definitely stay again.

Friendly service at the front desk and a spacious room with a separate vanity/mirror area from the bathroom.

I was living down south in LA Christmas of 2006 and I drove up to visit with my little sister who lives up here in the bay area. Her husband was sweet enough to hook us up with a night at the Fairmont Hotel for so that we can spend Christmas Eve together. I was following up my trip by visiting my parents in Fresno before driving back to LA. I had several gifts for everyone - some that had more sentimental value than monetary value in addition to the usual laundry and stuff I keep in my trunk.



The Fairmont Hotel only had valet parking service for an exorbitant amount of $24 a night. We parked, I never opened my trunk (I was more embarrassed about the laundry than worried about showing that I had stuff in my trunk) and as always, I figured that noone would be interested in rifling through an older Civic.



We had a great time that night, walking around, seeing the decorated trees downtown, ate room service for breakfast, etc etc. Well the next morning when I had my car pulled up, you wouldn't believe the scene - my entire care had been rummaged through. Not only had it been rummaged through, but they had done it hastily as all of my stuff from the compartments in the front of the car was EVERYWHERE. In addition, every last piece of anything that was worth ANYTHING was gone from the trunk. The new shuffle I had bought myself that was hidden under all of my knitting junk, the sentimental gifts, the DVD I was hoping to watch at home, and even my garage opener.



Not only was it humiliating to have your car rampaged, outraged to have your presents stolen on christmas eve, the Fairmont Hotel did NOTHING. They basically stated that the valet service was not a part of their company. I stated to them that regardless of whether the valet service was part of their company or not, it was all part of the EXPERIENCE of staying at a hotel like The Fairmont.



They try show elegance and grandeur with their name and physical construction, but can't even take care of their customers most basic parking needs. Now that's a shame.



I now refuse to stay at any of their properties anywhere in the world.