Mission Animal Hospital, A Thrive Pet Healthcare Partner
3973 S Higuera St Ste 130, San Luis Obispo, CA 93401
Reviews
07/03/2012
Provided by YP.comI feel so blessed I have found Mission Animal Hospital. My elderly dog has been plagued by severe arthritis and the only solution I was previously given was to put her on NASIDS. The side effects where so bad that she could not tolorate the medication. Dr Toman came up with a plan combining a variety of natural remedies/ moderate exercise and a dramatically smaller amount of NASID. It took time but it worked! She is a new dog - happy and healthy!
06/12/2012
Provided by YP.comI am happy to see that there are 2 other people who had a good experience with this Vets office. Unfortunately I had a much different experience. Upon meeting the Dr and explaining the health problems of my 15 year old Lhasa Apso along with the problem i face being on a fixed income, he was at first reassuring. "Just bring her in! no worrries we can work with you!" Great, i thought, Ive finally found some help for Charlie Anne! After a fifteen minute exam he explained he would need to put her under to examine her more thoroughly. The main reason I brought her in was for an ear infection. After he examined her he said she had a molar that was infected and would need to pull it. Most of her teeth have fallen out on their own but I agreed to have him do this. When he was done with the treatment ears, tooth nails etc. my bill came to a price of over $300. I will credit him for letting him let me pay this in 3 installments. For 2 weeks my dog saw some relief. After 6 weeks her ear infection came back and even worse. When I had her bathed the groomer mentioned that the antibiotic I was given obviously did not work. I called the office and spoke to his wife who runs the office. When i explained my situation she said somewhat abruptly "What would you like us to do?" taken back by this comment I asked if i could get more antibiotic? She said that it would cost me to have her examined again. Maybe I just don't understand how it works although after spending over $300 to have her ears treated, her getting relief for only a few weeks i thought maybe since his initial treatment didn't work he may see us again on a complimentary basis.I was wrong!!! i wasn't sure if i wanted to bother again to get help from Mission Animal Hospital. Today I decided since Charlie Ann is getting worse to give him a call. The Vet did call me back and said unfortunately that considering her age i would most likely have to have her ears treated every 3 to 4 months under anesthesia. He said just giving her medicine would do nothing to help her. So for another who knows how much money, he recommends I put her under to give a treatment that only helps her for 2 weeks at a time? The other disturbing thing is that at the initial meeting he never once mentioned i would have to have this done every few months. Not only did I NOT get my Dog on track at this place, it has disheartened me. I guess because I had to pay in payments I just don't get the respect of the other customers with $$. He mentioned to me that he knows nothing of there being Animal insurance and maybe i should just take her to the Human society Dr. It is clear that having a satisfied customer and the Hippocratic oath means nothing here.This was not a good experience for me and most importantly my dog Chartlie Ann at all.
Robin, thank you very much for your comments. Let me offer a response to your concerns. Our first examination for Charlie Ann was complimentary, and at that time you and I discussed the fact that her ears had been in tough shape for some time. Unfortunately, the longer that ear problems go without treatment, the more chronic they become. I understand that you have difficulty treating her, and wish that we could help you at home. You and I agreed that ear cleaning under anesthesia was the best approach for her. During her anesthesia, we found that she had severe dental disease, as well, which we solved for you at that time. In fact, I called and checked in with you a week later and you said that she had NEVER been so happy. You and I discussed at that time the need for ongoing maintenance care of Charlie's ears. I didn't hear back from you for 3 months, until you came in and said that Charlie's ears were bad again about 3 weeks ago. Because you didnt want to bring her in, we refilled the ointment that had helped her before. You and I spoke on the phone two days ago, and I told you that, based upon what I had seen before, Charlie's ears would need to be cleaned under anesthesia again to help her. Robin, it is simply too painful to a dog to have inflamed ears cleaned without some anesthesia to help discomfort. When you asked about insurance, I told you that every insurance company that I know of was going to ask for health records, and exclude from their benefits any existing health conditions-- an unfortunate truth in both human and veterinary insurance. When you asked what your alternatives to spending more money on her would be, I offered to refill medications for you without an office visit, and suggested that you also talk to the local humane society to see if they-- like some-- have funds available to help people such as you. I guess I'm not quite sure how you want to be helped. Should I always help you at no charge, which would then mean that other clients that trust us would have to pay your share? I wish nothing but the best health for Charlie Ann and every other pet in SLO, but unfortunately some of our pets are going to require continual care to keep them in optimal health. I will help every pet who walks in our door to the best of my ability, and rely upon a partnership with the owner for best results. I am sorry that partnership did not work for you, and wish you nothing but the best in the future.
05/31/2012
Provided by YP.comThis is the most amazing vet I have ever been to! I have a 5 year old pug who has had her fair share of vet visits and surgeries. I was fed up with Animal Care Clinic's nickel & diming and lack of customer care- I had given up on vets in the area, until Mission Animal Hospital came to town. The doctor visited with us as he sat on the ground, and played with my pup. Their bedside (or I should say kennel-side) manners are a blessing and their customer service is top of the line. I will not take my pup anywhere else! Thank you Mission Animal Hospital!
04/20/2012
Provided by YPmobileI've taken my dog to a few places over the years, including Animal Care Clinic and the vet clinic in AG, and I found Mission hospital to exceed my experiences from those clinics. Its a smaller clinic ran by a husband and wife. It was very clean and the staff were great to my pet. They truly seemed to care about the animals and I didn't feel pressured to get any additional services that weren't needed unlike ACC. I would refer my friends and family to take their beloved pets here. These are really good people.
More Business Info
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Other Link
https://www.thrivepetcare.com/locations/california/san-luis-obispo/mission-animal-hospital
- Categories
- Veterinary Clinics & Hospitals, Animal Health Products, Pet Services, Pet Specialty Services, Veterinarian Emergency Services, Veterinarians, Veterinary Labs, Veterinary Specialty Services