Carmel Apartments: The Arbors At Santa Ana

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CLOSED NOW - Opens at 9:00am

Under new management AGAIN. Horrible, Horrible, instead of resolving issues they complicate things. No CUSTOMER SERVICE, you pay ALL Utilities, Trash, Water, Electricity and they even charge you for turning you hot water on WTF and your forced to go through their own contract which charges you an ARM and LEG. Do yourself a favor DONT RENT HERE, why you ask? You will move out in a year.

As the Community Manager at The Arbors at Santa Ana, I am sorry to hear your dissatisfaction with the community. We appreciate all of our residents and strive to provide excellent customer service to all. Unfortunately we are not able to make special accommodations or provide different services to residents depending on length of residency. We have a pricing system in place that provides terms and prices to new and existing residents which is generated daily. We use this system so that there is no favoritism in regards to one resident or the next. We are and have been a pet friendly community, with no weight restrictions. We do however, have breed restrictions in place. We also provide several doggy stations which residents can use to pick up after their pets. We also recognize that while we are a gated community we do not guarantee safety for residents or their belongings as crime has no address. We suggest contacting the local police department for information as not all information gets reported to the leasing office. We strongly believe our maintenance does an excellent job at preventative maintenance as you witness when we replaced a balcony near the leasing office. Due to receiving constant complaints that the open parking was being abused we set in place assigned parking which we are still working on as it is a new program. We provide our residents with instructions in the event that someone is parking in their parking space. We also have our courtesy patrol involved to ensure someone is there for our residents day and night. Please contact our leasing office to discuss any other issues that you are concerned with. Thank you.

I wanted to start this by saying we are middle age excellent tenants and were at our last place for 7 years...We just moved out of The Arbors after 2 years because we were tired of how the treat loyal residents.... At first it was a nice place to live in but this past year it got really bad. If you are a loyal tenant and you want to renew your lease today you will pay $1280 for rent but anyone off the street will pay $1175 and not even with a move in special...That is just how they treat loyal residents. And they scam you somehow by making you sign a 10 month lease...If you want a 12 month lease you have to pay sometimes $40 more per month to get it. Just about every apartment has a dog and some with very large dogs. There is constantly dog droppings on the grass to where my kids cannot even play on the grass....There has also been approximately 5 vehicle break-ins just in 2013 according to tenants who still lived there. One of our neighbors on the other side had their truck broken into in Jan and then their car broken into 3 months later. Their car had its Catalytic converter stolen right from under their car around 2:00 in the afternoon while the gardeners were all hanging around their car. This is a gated community! ! ! We thought the manager was nice at first but when it comes to renewing your lease they do not care less about you and that is why we moved out. One thing that stuck out in my head about that place is how rude the old maintenance guy was. When a few residents had spoken with him about the vehicles getting broken into his automatic rude answer was IT HAPPENS EVERYWHERE...When we called him up to our balcony to see the massive amounts of termite droppings there were under our wood railing his answer was exactly the same IT HAPPENS EVERYWHERE. There was even a balcony collapse I think due to termite damage right across from the manager’s office.....Parking...if you have 2 vehicles forget living here unless you want to pay for parking...They charge you $25 more a month to park inside and at least 2 days a week someone is in your spot. If you do not pay for a spot and you don't get an outside spot by 5pm you will not have any parking for close to a mile due to permits parking in the area....All around this place sucks, they are the kindest people moving in and things go downhill way to fast....Also if you decide to move in the 1 bedroom make sure your apartment has 750sq feet as they claim.. They tried to sucker us into renting 1 of the upstairs apartments that has an outside telephone room closet taking 25+ sq footage away from the overall layout ......After writing this review I want to take away my 1 star and give them 0 Stars for not having the decency to recognize loyal and quiet tenants ! ! !

Before you look to rent at The Arbors, just ask any of the tenants about anything I have said and you will see I am posting this with accuracy and not out of spite.