Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

O
ocbrian

05/19/2009

Provided by YP.com
remarkable

Working with EMCW was great from the start to Finish. They made a bad situation better. The shop was clean and people were friendly and professional. I was hit from behind and pushed into the car in front of me. The damage was fairly extensive. The work on my car was done right and sooner then anticipated. My car looked better then before the accident. It was perfect! The attention to detail and strive for excellence is second to none. I would recommend European Motor Car Works to everyone.



Great job!! Thanks so much!!



Brian

K
keithkman

05/15/2009

Provided by YP.com
One of the best body shops in the United States

Where do I begin? EMCW has been great to me over the years. They painted a 1997 SS SLP Spoiler for my Camaro along with a Berger panel. Both matched perfectly. I had my 2008 Civic fixed by EMCW. I had it back in under two weeks. The bumper and right quarter panel matched the rest of the car perfectly. When it comes to my cars, I am very picky and notice the smallest imperfections. They did a perfect job. No complaints here. I have recommended friends to EMCW and all have been super happy with their work, communication, and overall professionalism. My friend had his 2003.5 Lotus Esprit fixed by EMCW and he was very happy. Paint and body work looked better than new when he got the car back. I have spent multiple Corvettes to EMCW and all have been pleased with their service.



If you're looking for one of the best body shops in the country, look no further than European Motor Car Works. They will treat you like family and get the job done right the first time.

J
josh407

05/06/2009

Provided by YP.com
great job!

I was a victim of a hit and run. The right side of my car was hit pretty hard, you can only imagine how pissed off i was!

From the first meeting to the day i got my car back, everyone there was friendly and knowledgeable. The work they did on

my car was exceptional, it looks like it did on the show room floor. THANK YOU!!!

Z
zerovette

05/11/2008

Provided by YP.com
Definitely Not Recommended:

European keep a nice clean shop, but don't be fooled...



They were recommended by the insurance company and claimed to be experts at color-matching. These recommendations and claims were enough to persuade me to pay their inflated price.



They then kept my Viper for over 30 days to repaint the front and rear bumpers, and charged me $4000 for the job.



When they returned the car to me it was blatently obvious that the paint on the bumpers did not match the rest of the car.



When I complained, they stated that bumper paint never matches the rest of the car even when the car comes new from the factory. As if I would not have noticed this fact during the first two years I owned the car.



They further stated that they had told me that the bumpers did not match and would not match after the job had been done. As if I would have agreed to pay them $4000 if any such statement had been made.



When I asked to see any other car in their facility that exhibited the same color-varience on the bumpers, the owner clearly became irritated and overly defensive. He argued that "there was nothing he could do to change what had been done, but that he would re-do the job to make the bumpers match if I paid additional money". Such a remedy was obviously unsatisfactory in view of what had already been paid.



I subsequently took the car to the Dodge dealer. They said that is was obvious that the wrong color of paint had been used.



I filed a complaint with the BBB requesting that European return approximately $2000 which was what the dealer wanted to repaint the bumpers correctly. European refused to respond to the BBB.



Do yourself a favor, avoid this shop.

claimed iconBusiness Response05/05/2009

Dear Mr. Aitken, Thank you for taking the time to communicate to us why our service did not meet your expectations. While I was not directly involved with your file, I understand your frustration. It seems as if there were too many parties involved in the communication of repair process. We were under the impression that Tanya was the owner of the vehicle and that all communications were to go through her. It was later that you called to inform us that you were the main contact. We should have reiterated all of the conversations with Tanya with you so that we were all on the same page as to what repairs were to be completed. I can credit you for the overhaul, paint, and paint materials for the rear bumper. The overhaul labor was 2.6 hours at $100.00 ($260.00); paint labor was 3.5 hours at $65.00 ($227.50); and paint materials 3.5 hours @ $30.00 + tax ($113.14). The credit toward repainting your rear bumper is $600.64. Please email me your current address and I will credit your file immediately. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Thank you, Nichole Hubbard Office Manager, European Motor Car Works (714) 957-1290 [email protected]

This listing has been claimed by a business representative.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Fax: 714-957-1294

Brands
corvette, rolls royce
Payment method
all major credit cards, check, insurance
Neighborhood
MacArthur Place - Hutton Centre
Categories
Antique & Classic Cars, Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Restoration-Antique & Classic, New Car Dealers
Suggest an Edit