User-Friendly Computing
505 River St, Santa Cruz, CA 95060
Locally owned and based in Santa Cruz, California, we provide on-site computer service throughout all of Santa Cruz and Monterey County, including Watsonville, Scotts Valley, Aptos, Capitola, Felton, Salinas, Los Gatos, and Carmel.Â
We pride ourselves on the customer loyalty we have earned through years of high-quality personal service.
Reviews
03/23/2020
Provided by YPmobileMy past experience has always been stellar service. In a reasonable time and a fair price. They do good work band never a need to return to fix the same thing, unless I’m the one that screws it up
03/05/2011
Provided by YP.comI usually only write reviews if I love the place or if I hate it. In this case, it's the former.
I *love* User-Friendly because, well, it's just that-- user friendly!! I'm a big tech moron, which would normally be very disadvantageous for someone who works at home on her computer all day.
But the slightest problem, I can call up Matt or Kevin at User Friendly and more often than not, they just fix my problem over the phone. If it's something more complicated, I just drop my computer off, go surfing or shopping or whatever, and come back (often the same day) and it's all good to go! Plus, I love the fact that it's a small, local, personal business.
User Friendly, you're so nice! Please don't ever go away!
01/17/2010
Provided by YP.comI am a small business owner in Aptos who for the past four years have been using UFC on a as needed bases. In the past I would have rated them as a 3 1/2 stars. However recently I had them come out to my home to make a few adjustments to my personal computer and was not happy. A week after Andrew had come out I was experiencing some problems. They came back to fix it. I was given a bill which I did not think fair 'cause the problems were from the work they had done. I was put on the phone with the owner who I am quoting now told me to "F off" and that he would sue me if I did not pay. I have never been told to "F" off by a business owner...have you? I will let you decide.
My name is Peter, and I am the founder and of User-Friendly Computing. As technical lead, I necessarily spend most of my time outside the office. Logging in to this site this evening, this is the first that I have been aware of your unpleasant experience. From what you have said, I believe that your negative encounter was with a particular employee. I assure you is no part of our staff. I personally apologize on behalf of the entire company, and I would like to speak with you about the specific circumstances and how I might be able to help.
01/08/2009
Provided by YP.comMy past experiences with "computer people" have left me feeling condescended to and ripped off. This was NOT the case with User-Friendly Computing-- They talked to me like I was a real person, not a moron, and I did not feel like I was ripped off. I will definitely go back, not just for the good computer work but also for the experience of being spoken to with respect and decency.
01/18/2008
Provided by YP.comUser-Friendly came highly recommended to us, and they have lived up to their reputation. They have been our exclusive I.T. support company for years, and we recommend them to all our friends and business associates. They've taken care of everything from setting up and maintaining our network to helping out our brokers with their laptops. We know that they genuinely care about our business, and that makes all the difference. Their quick action and immediate service is most refreshing in an industry that is so often horrendous on tech support.
01/17/2008
Provided by YP.comWe've been using User-Friendly Computing since we started our business started over 12 years ago. We owe the tremendous sucess that we enjoy today in large part to the consistently excellent customer service and high-level I.T. support that we've received from Peter and his staff trough the years. Bravo!
01/17/2008
Provided by YP.comI have lived in Santa Cruz all my life, and I cannot recall ever receiving such prompt, assured, professional and prompt business service.
More Business Info
With experience in all major operating systems, network environments, and computer hardware, we guide you towards efficient use of your resources, avoiding pitfalls and identifying new technology to enhance your productivity and computing experience. Small Enough to Know You... Big Enough to Serve You.
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: - Services/Products
- Data Recovery Desktops Laptops Maintenance Networking New Pcs Repairs Residential Services Sales Technical Support Troubleshooting Virus Removal
- Brands
- Cisco and More!, Intel, Microsoft
- Payment method
- paypal, check, debit, visa
- Location
- Our repair shop is open Weekdays 8am-6pm and Saturdays 10am-4pm. We are located at 505 River Street on the way to downtown Santa Cruz, across from Gateway Plaza. We can complete most shop repairs within 24 hours.Â
- Neighborhood
- Central Santa Cruz
- Amenities
- 24-hour support. Fast turnaround.  Emergency Service and Expedited service available.
- Accreditation
BBB, Chamber of Commerce, B.E.A.R.
- Other Link
- Category
- Computer Network Design & Systems