User-Friendly Computing

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CLOSED NOW - Opens at 8:00am

My past experience has always been stellar service. In a reasonable time and a fair price. They do good work band never a need to return to fix the same thing, unless I’m the one that screws it up

I usually only write reviews if I love the place or if I hate it. In this case, it's the former.



I *love* User-Friendly because, well, it's just that-- user friendly!! I'm a big tech moron, which would normally be very disadvantageous for someone who works at home on her computer all day.



But the slightest problem, I can call up Matt or Kevin at User Friendly and more often than not, they just fix my problem over the phone. If it's something more complicated, I just drop my computer off, go surfing or shopping or whatever, and come back (often the same day) and it's all good to go! Plus, I love the fact that it's a small, local, personal business.



User Friendly, you're so nice! Please don't ever go away!

I am a small business owner in Aptos who for the past four years have been using UFC on a as needed bases. In the past I would have rated them as a 3 1/2 stars. However recently I had them come out to my home to make a few adjustments to my personal computer and was not happy. A week after Andrew had come out I was experiencing some problems. They came back to fix it. I was given a bill which I did not think fair 'cause the problems were from the work they had done. I was put on the phone with the owner who I am quoting now told me to "F off" and that he would sue me if I did not pay. I have never been told to "F" off by a business owner...have you? I will let you decide.

My past experiences with "computer people" have left me feeling condescended to and ripped off. This was NOT the case with User-Friendly Computing-- They talked to me like I was a real person, not a moron, and I did not feel like I was ripped off. I will definitely go back, not just for the good computer work but also for the experience of being spoken to with respect and decency.

User-Friendly came highly recommended to us, and they have lived up to their reputation. They have been our exclusive I.T. support company for years, and we recommend them to all our friends and business associates. They've taken care of everything from setting up and maintaining our network to helping out our brokers with their laptops. We know that they genuinely care about our business, and that makes all the difference. Their quick action and immediate service is most refreshing in an industry that is so often horrendous on tech support.

We've been using User-Friendly Computing since we started our business started over 12 years ago. We owe the tremendous sucess that we enjoy today in large part to the consistently excellent customer service and high-level I.T. support that we've received from Peter and his staff trough the years. Bravo!

I have lived in Santa Cruz all my life, and I cannot recall ever receiving such prompt, assured, professional and prompt business service.