Albert Montano Sand & Gravel & Septic Tanks and Pumping Service

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The info on our invoice clearly stated one size rock, but a much larger size was delivered. The result was that we couldn't finish our landscaping project. Montano refused to send the correct size (saying that the size is different from city to city, and that sizes change over the course of time -- really???), and would not send the correct size or refund our money. During negotiating a fair settlement, a man (he did not identify himself) was threatening, abusive, and attempted to be intimidating. To warn other consumers, I have left several reviews -- and on every site there are multiple complaints similar to ours. Obviously, Montano does not care about its reputation. Or its customers.

Albert Montano does an excellent job, fair prices and a great sense of service. Our septic pump went out and he tended to to it immediately. He has a very fair price for pumping septics. excellent to work with

Albert Montano has a superior sense of good service and he knows his business, and his pricing is fair. I had another septic company who did a horrible job, wired my pump incorrectly, left out the filter to the leach field. Albert is fair and deserves an excellent rating.

This company is completely unhelpful & obviously didn't care whether they got my business or not. I was doing my husband a favor by getting a load of rock. Our truck has a shell & he usually loads the rock himself. He called & asked if there would be help to load. He explained what he wanted to the women who answered the phone & she said there would be helpers available. I got there later than I expected & was told they had a ballgame & no one could help me load. I accepted the explanation & promised to be back earlier the next day. I arrived at 8:30 am & was told they wouldn't load me because of the shell on the truck. I explained my husband called the day before but the guy at the counter said he is the only 1 who answers the phone & didn't say that. The other guy who wouldn't load me the night before just glared at me when I walked by him. They refused service & just said that it was policy never to load a truck with a shell on it. I went to SW Landscaping & they were happy to help.

I needed 26 tons of gravel for my driveway. The staff at the depot on Agua Fria were helpful and knowledgeable. We arranged delivery of two trucks for later the same day, the trucks arrived on time and both drivers were keen to assist with pouring the gravel in the best places. All in all an excellent experience and I would use the company again.

After an initial bad experience with the quality of a road base delivery, Montano offered a discount on the next delivery which I accepted.

They delivered 3/4 of a ton more than I ordered and are refusing to fully refund me for the amount over what I ordered. I also have to eat the money I have to pay my employees to spread the extra 3/4 ton of gravel, because it was for an estimated project. The staff are argumentative and unapologetic. Very poor customer service.

They were so helpful, and, nice to work with. I needed pumice for an avocado plant and then some rocks for my garden. Each time I had super help and was very satisfied. They have a beautiful yard displaying their products. Fun to go there.

loader operator has attitude and overloads your vehicle, giving you 2 tons instead of 1/2 tone of gravel, then argues with you. also handed me shovel with idea that i would remove 1.5 tons of his mistake. go some where else, too many yards in town with nice people.