Clare Eddy Thaw Vet Hospital

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CLOSED NOW - Opens at 8:00am

Hands down the WORST animal hospital I've ever experienced.

The first time, I had a scheduled appointment for my 2 dogs. Arrived on time (a few minutes before), filled out all the paperwork, and then waited. And waited. And waited. For an hour and 15 minutes! I understand emergencies and all, but COME ON!

Second time, I called to order some refill prescriptions and heart worm medication. They tried to look up my account with my last name, no luck. Then my phone number, still no luck. They finally found my account through one of my dogs' names. At that point, they realized they had input BOTH my name AND my phone number incorrectly. Because transcribing things correctly is apparently above their intelligence grade.

They asked for the correction. Unknown to me, they managed to STILL get my phone number wrong. Are you kidding me? These people want me to trust them with medications for my pets and they can't even accurately transfer numbers and letters? I don't think so.

Fast forward to today when I go to get the 4 medications. I go in and they only have 2 of the 4. For the other 2, they say they can only give me written prescriptions. Wait, what??? I asked why they couldn't have told me that over the phone. No explanation. They tell me I get them online. No sh*t! You're an animal hospital, no? Frankly, I would have ordered them online, but my dogs need them now!

I again asked why they couldn't have called and told me, and this is when they tell me they couldn't reach me because the number wasn't working (because they had input it incorrectly a SECOND time!). That they didn't have the common sense to go to my file and look at the phone number I wrote on my intake forms (and no, my 2's and 9's look nothing alike), speaks volumes to their level of operation.

Seriously, I wouldn't trust these people with a cactus much less my beloved pets!

DO NOT USE THIS ANIMAL HOSPITAL!!! UNLESS YOUR ONLY OTHER OPTION IS A DRUNK INFANT WITH A RUSTY KNIFE AND THE SHAKES!!!