La Unica Dry Cleaners # 1

Write a Review505-983-1182

If I could, I would give ZERO stars for this place. Worst business practice I have ever encountered in my entire life. I took several garments to be cleaned/altered/pressed, one of which was a wedding dress, and my wedding is this Saturday. When I came to pick up the order, one of the dresses hadn't even been cleaned. They took that charge of my tab (duh, because they didn't do it), but then when I got the garments home, I saw BLACK SMUDGES ON MY WEDDING DRESS. And it wasn't in a place that maybe I had done it when trying it on. It was more than halfway up the skirt UNDERNEATH a see-through overlay. There was no way I did that. It happened when they were pressing it. Not only on my dress but also on my Mom's dress for the wedding, there were multiple black smudges. Rule number one of being in the dry cleaning business: You never, NEVER f*** up a wedding dress. So then this morning I called them, because I don't live in town and told them they had messed up. Not only did they not apologize, they insisted I had to bring the dress down to prove it to them and that they had to fix it, they wouldn't give me a refund. So I made the hour trip down AGAIN, and brought down the the two stained dresses as well as the other dress that didn't get cleaned before telling them they had to fix the two dresses and clean the other one they were supposed to have done before and be done by this afternoon. So when I went to pick up everything, and the stains were gone, and a they gave me a halfheartedly repressed wedding dress, and THEN they were charging me for the cleaning of the other dress. I told them I felt I shouldn't have to pay for that because they screwed up twice, first when they didn't have the dress cleaned when they had promised it, and second because they STAINED MY WEDDING DRESS. Then the extremely rude manager said if I wasn't going to pay, he was going to keep my dress. I then said he had pretty horrible business practices if he wouldn't make this mistake right, and that he wouldn't get many repeat customers if he kept this up. He then insulted me by accusing me of staining it and then saying that he didn't want business from people in my town because we were too picky. OH? Well, I guess slobs like you don't really care if you have stains all over your treasured garments. Excuse me if people from my town actually have standards. Never trust this place with any garment that you value.

Don't go to La Unica... they are rude and do lousy work. and very expensive and farm out there work.