The UPS Store

Write a Review505-983-9831

OPEN NOW - Closes at 3:00pm

Do NOT rent a box here! This is the worst UPS store I've ever used. In fact, they make the USPS and the pony express look efficient!! I rented a box here and they treated me like I am mentally challenged. There is never a slip in the box when the tracking numbers online say it has been there for days.

They act put out, won't look or sometimes do not look at all, insist the computer is "right", it's ALL human error anyway. I will come back the next day after calling multiple companies about shipping and receiving and they (this store) will still insist it's not there. I go back to the car and look at tracking on my phone same story. Oh wait... here it is. Are you messing with me!? Seriously people! You've cost me time, gas and sanity!!

After 7 mistakes SEVEN and every single package, delivered got "lost or never showed" (even though it was sitting right behind them and sometimes I could even see one of them for 3 whole weeks!).
Just sitting there. My cousins birthday card got returned to me after they charged me to mail it! Employees too lazy to do anything. The other services and discounts for renting a box here were also not applied. I am disgusted. If this is the future of customer service... just get out and let me run your store! Unacceptable! Unbelievable! Total pain and stressful! I feel bad for the owner. They must get daily complaints!