Wags of Santa Fe

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I will never again bring my dog to Wags/Klippers, and here's why. I have an 11 week old Tibetan Mastiff puppy (30lbs). Because of his size, the small dog day care was recommended by one of their employees. I dropped him off for the day and returned around 4:30. There was an initial misunderstanding about what time they closed (I though each day at 7, but they do close at 4 on Saturday. My mistake and the owner was great about it.)As this same owner goes to collect the puppy, she grabs him by his collar and he reacts negatively and starts crying loudly. She continues to tug on his collar, dragging him at this point, then grabbing the back of his neck very hard causing him to literally freak out. She loses her cool and grabs him even MORE forcefully, of course freaking him out more. This all occurs in 15-20 seconds. I loudly ask her to stop and she snaps at me that "dogs need to be pulled around by their collar to be controlled! When they are larger we need to control them." And the kicker, "We've been doing this all day and we do it to all dogs".I understand a dog needs to be under the control of the workers, but we're talking about a 11 week old puppy here who isn't through his training yet. She treated him like a sack of groceries.She then denied grabbing his neck, and reconsiders that position when I remind her that I just watched her do it! I'm not sure which I'm more blown away by, her lying, or her acceptance that causing visible trauma to a dog and losing your cool is ok. This treatment to our pets is absolutely acceptable. There were two people dropping some flyers off and they looked as disgusted as I felt.