El Pollo Loco

Write a Review805-347-1201

OPEN NOW - Closes at 11:00pm

On January 6 2015 the food was horrible. I ordered a Chipotle Burrito. The chicken was burnt, the burrito seemed smaller, the chipotle sauce was all on one end and all the other gushy stuff just did not taste good. I took a couple of bites and gagged. I ended up tossing it. The avocado salsa was more of a runny soup. I think any place can have a bad batch of product but if you burn the chicken, for Pete's sake, throw it out. Don't sell it.

This experience was so bad that I called the 800 number to voice my dissatisfaction. The person asked if there was anything else and I responded, "yes, you can refund my purchase. His response was "you will have to take that up with the local store" "They should call you in the next few days and if they don't, cause sometimes that happens, please call us back" I told him that if they did not call, that would tell me how much they CARE. I never heard from them.

Today I bought lunch for my entire staff. Kentucky Fried Chicken was very happy to see us and the product was to perfection, as always. I guess they really "do chicken right"

there food is amazing! Very wonderful customer service! Chicken to die for ! Manager has place running very well ! Cashiers are very friendly & nice! Going through drive thru is fast & they are very helpful. I always go back every week & I enjoy my stay thee, relaxing music very great place !