Best Buy

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I Bought A TCL - 75" Class - LED - 4 Series - 2160P - Smart - 4K UHD TV With HDR - Roku TV From Cody @ Best-Buy #120 (1950 Santa Rosa Avenue, Santa Rosa, Calif. 95407) Just Two Days Before Thanks-Giving (12/26/19) For Only $769.98 And Really Wanted To Forward A Thank You Very Much As Far As Being 10/10, Best Of The Best, Well Trained, Quick, Friendly & A1 First-Class Quality Experience!!! I Forgot To Give My Cell Phone Number At The Check-Out-Stand Being 12/13/19 As Far As Buying "The Cotton Club Encore" Blu-Ray And Madison Was A Big Help To Fix It Up By The Customer Service In Regards To Having Of The Reward Points Directed To My Best-Buy Account!!!

Came in yesterday as I was pre order of the new galaxy 8 and transferring from a iPhone, but they where unfortunately out of the pre order memory chips and blue tooth headphones. I would like to enoulge the store manager for correcting it. With good customer service ! And a free memory chips, I will definitely recommend this best buy

When calling thw store u can be on hold for 20 min or more.Its horrible.Sometimes the ppl from customer service arnt nice.There whole system takes to long.Wow

every problem takes 7-15 calls, lots of complaining, lots of emails. you might as well be calling india. i had avoided them for years because they are a big box store & because so 3 of my friends worked there and in each case were treated horribly for different reasons. (2 of these people had worked for me...smart, competent, best buy should have been THRILLED TO HAVE THEM!!!! instead they treated them horribly)



i needed a laptop, very hard for me to be w. out one m-f non holiday days. my friend went there and got one, "black tie service". i was "up in running" monday. I have had the computer in 2x since then, so less than once a month. two more times it will qualify as a "lemon". this was supposed to be a back up computer, but haven't had time to fix my lst laptop (just got the parts ordered & spending time w. best buy--IT'S A PROJECT!!!)



THE PRODUCT WAS LOUSY, THE SERVICE WAS/IS LOUSY, AND AS I'M TALKING TO MY BOOK KEEPER and on hold w. them for OVER 20 MINUTES (ONE computer, 3 people...and we aren't home yet!!!!!!). 35 minutes have my 3rd human. the above # is not for the store, even tho it is listed as being w. the store. if you value your time, this is where you don't want to be.



i've had the best luck w. overstock, until this year. laptops aren't meant to last, but 2 repairs, 2 months "black tie warranty". be fore warned.



sj hornstein

sebastopol, ca.



they specialize in run arounds. stick w. a local person. have an extra laptop. they sell GARBAGE. MAKE SURE if you are going there it is a good computer. try costco or target. at least they have good politics & give money to good places. esp. target.



I have 2 great service guys, but they aren't under my warranty. on the phone for

Not only do they not answer the phone once you do get someone they seem very unorganized. Receive difffernt answer about repair status every time I call. Its more than frustrating and time consuming.

Purchased a computer..... sold me a true lemon! Thought there was a law on this one but I got stiffed!!! Worst service I have ever received!!!!!! Attempted to work with them through their bad product and opted to take my business elsewhere after unbelievable incompetence- Wouldn't agree that the system was a lemon(could never turn it on and they wanted to repair the brand new computer which had never been powered on after leaving the store!!). Finally agreed it was a lemon to return to the manufacturer when geek squad attempted to unsuccessfully boot up also!! (6 trips back and forth over this!!)



Even though they never proved that they loaded the new software I purchased with the lemon computer nor my data transfer b/c new computer never worked/powered up, I got stiffed for the software (it had been open by their incompetent geek squad!), time and labor for installs to a lemon computer and data transfer. They can kiss my A_ _!!!! I will NEVER Step foot in the store again!!! (Also originally had geek squad at the home who explained estimate and fees to old computer could be applied toward purchase of a new one at the store... what a crock o' SH_ _!!!!)



Cost hundreds to walk out with nothing!! Service and management was non-existent!!! DO NOT SHOP HERE!!!!!!



Happy just to get out and take my business else where!! Got a local repair guy to change out a mother board on my old system for $200 and I'm good!!



Best Buy is Worst Buy in my book! Definitely a consumer experience which I do not want to ever repeat! Almost contacted 7 on your side over this but just decided to walk away... when I read these other reviews it made me happy that I wasn't singled out... the whole store is AWFUL!!!!

Forget about customer service at this store. The first review is absolutely correct in that you can NEVER get through to anyone on the phone, no matter the time of day.



I was expecting a call from a salesperson (recommended by Geek Squad) and was told the person would call that day.



5 days later, no call, and I can't get through to anyone in the store.



I agree - SHOP SOMEWHERE ELSE.

It is impossible to get through by

phone. Popular items are often out of stock. Not a good experience!