Monster Equipment

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I wont give this company any stars, I purchased a used Hogg & Davis reel trailer back in Dec. It still needed the positioning jack hydraulic cylinder repaired. I was against shipping it(we are located in Bermuda) until it was completed but Faith assured me that the seal kit would quickly follow. Well now here we are in March I still don’t have a seal kit, I’m paying $125 an hour for a truck to move something around on the site that you should be able to do by manpower as it is we can’t position the equipment without a truck. Then when I asked for an update today, I receive a reply from Mike, “It is going to cost too much for the new seal kit that we already installed on the pumps with no guarantee that it will work. I would rather have the pump sent back to us to rebuild or he can replace with a jack we will pay for the hand jack.” Well Mike I’m in the middle of the Atlantic, exactly how cheap do you think it is for me to ship the part back to you, I have to pay our freight expediter to do the paper work for customs so I don’t have to pay the duty on the jack when it returns. And to buy a replacement to make do with…..I paid for a working piece of equipment, besides, we don’t have the equipment dealers, hydraulic repair shops down here, it is an Atlantic outpost for Pete’s sake. I would never ever recommend or buy from these people again.