ProFloors

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BEWARE: ProFloors Brian Conrad demolished our floors and walked off the job – leaving us with a house full of debris and no one to finish this project. Do NOT hire this company! Brian Conrad breached the contract that my wife signed with him for a large project (installation of 2500 square feet of travertine tile) and left us in a terrible situation. Brian seemed very honest and trustworthy when he visited our home many months ago to provide a bid. He assured us that he had many years of experience and excellent ratings, and that he could handle this job. After we accepted his bid, the problems began. He first came back to us saying that he didn’t calculate the cost of thin set materials for travertine tile properly and that he would need to increase the contract amount by $1200. We agreed to this price adjustment as a show of good faith. (He later tried to get further price increases, which we would not agree to.) Then the demolition subcontractor that he hired caused unnecessary damage to our home after failing to prep everything properly. Brian was not on site to oversee this work, despite his promises that he would be. Then we faced a tile supply shortage that delayed the project by a few months (this was not Brian’s fault). As another show of good faith, we paid a substantial deposit so that he could purchase materials in advance and not face price increases while we were waiting for the tile. After the tile was delivered, we scheduled a date for the installation. From this point on, there were multiple delays and missed appointments for all kinds of claimed reasons, including finishing other clients’ jobs, various personal obligations, and numerous medical problems for him, his family, and his crew members. No, he instructed his subcontractors to sneak off without even bothering to tell us. After we threatened to take legal action for breach of contract, he lamely offered to search for another travertine installer on Angie’s List, Thumb Tack, or Home Advisor.