Alamo Rent A Car

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Due to the storms roaring through Atlanta on 4/6/17, our morning Delta flight out of SAV was cancelled. We rebooked several times all through the day only to wake up the next morning to learn both flights out of SAV had again been cancelled and we were stranded until the following day. We opted to rent a car and drive to ATL to get home. Booked the car online with no problem. Went to the Alamo counter at SAV, all went well getting the car however when I declined their insurance I was asked for my personal auto insurance and what my deductible was. I wanted to know why and was told if anything, even a chip in the windshield would result in the receiving Alamo at ATL immediately charging my credit card for the amount of my deductible. Talk about fear tactics! Regardless, I again declined. I found our car and the first thing we noticed (after a detailed inspection of the car for any damage we might be blamed for) was the cigarette smoke odor in the interior of the car. I found three female attendants in the outdoor booth to bring it to their attention, again so we couldn't be blamed for it. You would of thought I had three heads and a highly contagious disease the way they treated me! One slid the window open and all three just stared at me without a word. I explained the odor of cigarette smoke and wanted to make them aware. Without the slightest expression, I was asked if I wanted a different vehicle, I declined and reiterated I just wanted to make them aware so no one would think we had been smoking in the car. She looked at the rental agreement in my hand and jotted down the reservation number and said she would let them know....period, end of discussion. I had zero confidence in that so I made my way to the counter in the airport and let them know also. I have never experienced such sorry customer service with any other rental company.