Grainger Honda

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I took my 2009 Honda Civic Hybrid to the service department a week before Christmas. My IMA light was on, also the check engine light was on. I had to leave it there for three days, they never called me to tell me anything about what was going on,I had to call them. The guy that took my car randomly leaves and someone else is put over my car. They finally said that something was wrong with the computer in the car and that it was fixed. I never gave them permission to fix it, they are supposed to call first. They told me it would be 120 dollars and that I signed something saying I would pay it, I didn't. The man who took my car never said nothing about it either. Just the fee to check it. So I have to go in there because they are gonna not make me pay it. He pretty much said I was stupid for signing something that said so and so but I never signed such a thing. So I get in my car and the lights are still on. They didn't do a damn thing.

I had a great experience at Grainger Honda! I worked with Derek Knowles and he was awesome. I'm a very picky person and I have to look at things several times before I'm ready to buy but that wasn't a problem for Derek Knowles. I test drove five cars over three different visits and on the last test drive Derek Knowles allowed me to test drive the car on my own for about 45 minutes, which was very important to me. I felt very comfortable with Derek Knowles the entire time. I never felt like he was trying to push anything on me. He was just trying to find the right car for me. I highly recommend Grainger Honda and I highly recommend that you specifically ask for Derek Knowles. I promise you won't be disappointed!

Do not do business with this company. The owners are not trustworthy. I sold their parts department a wheel and accidentally sent them the wrong one. They got a hold of me and told me I made a mistake, so seeing that I had made a mistake I did some research on this company and saw that they seemed to be very trustworthy and honest. I decided that even though my policy is to never ship a second item out for fear of never getting the first item back, I decided to break my policy and TRUST Grainger Honda. I shipped the $200 item out to them and they received it immediately. Then they decided to never return my phone calls and keep my original $200 item that I accidentally sent them the first time! I even sent them a prepaid shipping label TWICE to send the item back to me but they wouldn't. I called over and over, asked to speak to the general manager, and found out I had been dealing with the owners ALL ALONG! So now I am out $200 because I trusted that the owners of this Honda dealership were honest people that did business the right way. Never again!



The owner did contact me and apologized and got me my money back about a week after I left this review and filed a complaint with the BBB. I do believe that if I had never left this review or left a complaint with the BBB I never would have gotten my money back and would have been left in the dust and out $200. Thank god for companies that protect consumers.