Safe Touch Security Systems

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I can not recommend Safetouch even though I have been a business customer for around 10 years. When my home service stopped working and kept beeping I contacted Safetouch and they would not help me as the account was in my ex-wife's name. I told them if they could not fix it or stop the beeping (which had kept me up the night before) they needed to stop charging me and cancel me account. They agreed over the phone. However they kept charging me and when I wanted to cancel the account later they told me that it had automatically renewed for 2 years because they did not receive a cancellation letter which they never told me I needed to send. They refused to work with me in any way and the only way I could cancel they account was to pay off the remainder of the balance for the contract. If I did not they said they would take my ex-wife to court. I explained to them that I had a service that did not work and that if they forced me to pay off the balance I was going to take my business account somewhere else. I was not asking for a refund of the money they charged my card without my permission, just for them to waive the remainder of the contract and let us go our separate ways. How much was left on the contact? $120. They refused. Amazing that a company can so steadfastly refuse to help and work with a customer that has been doing business with them for a decade. $120 was more important to them than my patronage, good will, and also the simple fact that they were providing me with a service that was not working. Please read the contact and be aware that it will auto-renew and that money is more important to Safetouch than service our your loyal patronage.