Rice Heating & Air Conditioning.

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JK 12/18/15

I had my Furnace and Air Cond replaced and what a great job by Doug and Tony, answered all my questions, very professional, left no mess and above all one great job, Keep Up the good work and will definitely refer you to friends.

Rice Heating & Air Conditioning will be the only HVAC company I will use from now on. Rice is honest, fair, has the best prices and a genuine concern for doing a great job. With me, I usually feel like I am gonna get cheated by 99% of service companies, but never once did I feel that way with Rice.

What happened was, in May I put on my AC for the first time this year only to find it was blowing warm air. First, I called some other local company who sent out some kid and another kid he was training. These kids left a 2 ft broken wire on my washing machine. I thought it was just used to test something, I didn't realize it was a control wire and that they broke it off in the wall. They didn't even tell me they broke it, they just said to get an electrician out to see what the problem is, then they charged me $89 for the service call. **Note that a low voltage control wire is usually fixed by the HVAC person**

So after an electrician ran some tests and told me it was the AC unit itself (the electrician didn't even bother finding out if the control wire was cut because the compressor was seized). So I started getting quotes for a new unit.



Man, I wish I would have called Rice First!



Mr. Rice came out to my townhouse, quoted me $500 less than the other companies, was upfront with me on everything and told me my options. I knew right away I could trust Mr. Rice and that he would not b.s. me the way the other local company had. Doug (who is very experienced and honest) came out a couple days later and installed the new unit. The problem with the control wire (caused by the other local company) finally made itself known and was keeping the new AC unit from working, but Doug went the extra mile by going into my attic and into the wiring to fix the problem. I could tell the control wire was a tough unexpected job that went into time he had planned for another job, but Doug stayed to fix it like the pro he is.

Lowest prices, extremely honest, genuine people, excellent fast professional work. A real rarity now-a-days to find a company with people like Rice Heating & Air Conditioning. I am so glad I did.

I don't normally rate anything or anyone, but I saw the 1 star rating and could not disagree more. I've used RICE HVAC for many years and have always been very happy. Between my own family and a friend, RICE has installed full systems (Furnace and AC) in 4 houses and partials in 2 and provides maintenance on all. Everyone has been very happy. They are competitive and responsive, nothing but good experiences from my view.