Comfort Suites O'Hare Arprt

Write a Review847-233-9000

I would suggest you don't stay at this hotel...I stayed here one night (Mar 7 2013) and when I received my CC statement the hotel charged me an additional $250.00. for smoking in the room...even though I did not and would not. I called the hotel on 22 Mar and found this out. When I asked the manager to take the refund the fee he stated he would start an investigation? What? I then told him I would not be paying this and reporting it to our CC company and dispute it. He then promplty hung up on me. How does he know that one of his staff didn't smoke in there or maybe they just decided to charge me for someone else...I don't know but I will NEVER stay at this location again. I wasn't even in the room for more then a nights sleep!! What a gimmick to get extra funds! On top of all this, the room wasn't that great and the shower/bathroom looked very old....a God forbid if your taller than Five foot, the shower head is only that high! Don't stay here...there are PLENTY of better hotels in the area.

I had the misfortune of staying a couple of nights in this hotel. NEVER again...room very old and everything needs replacing. Tried to open the pullout bed and it fell apart. Reported to management and requested another room...no response.