Keiser, Alan L, DO

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The doctors were nice and knowledgeable. However, on a consistent basis, we were unable to get in to see the doctor when sick. I have had numerous doctors over the years, and they have all been able to fit a sick patient in on the day that they called. Not this practice. As an example, our son had a serious skin infection and we took him to the ER. We were told to follow up with our primary doctor within the next day or two to ensure it was healing properly and did not worsen. We could not get an appointment and had to take him back to the ER two more times; we incurred an additional $200 in ER fees as a result. Luckily, we got reimbursed by my husband's company. On another occasion, my husband needed an inhaler and could not get an appointment. We complained to the receptionist and she was not apologetic in the least. I understand my husband got upset and yelled, but I called back, apologized, and expressed our concerns and she continued to argue with me. We switched providers that day. We called another doctor, and within a single phone call, they got him an appointment that day. Schwenksville had said they would check and call back; they never did; then said they would talk to the doctor but couldn't guarantee he could see him and would have to call back. At that point, with the recurring theme, we were pretty much done. Hands down the most unorganized and unsympathetic practice we have ever dealt with.