Austin Fleck Property Management

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Oh Austin Fleck Property Management... On several occasions we were told from SUSAN (the owner) that we were NOT her clients, the home owner was. I'm sorry, did I not pay for fees? That was shocking! After finding out the owners would be moving back into the house and we would need to move out, we found a much better home for our family (this WAS a blessing). We moved out about 1 month prior to our lease expiring. We had the house cleaned, carpets cleaned and prepped for the inspection only to find out TWO months later we would not be getting all of our deposit back. We were charged for things that we had taken care of but a "crew" found needing attention. Of course they did! That's how they made money that day. We were charged for keys that never existed. My cleaning crew missed a few things, which I did not know about and if I had I would have had the cleaning crew come back out and fix. But instead I was charged $269.25 for Austin Fleck's cleaning crew to clean the house again. NO COMMUNICATION or COURTESY. I guess a Knit Picker is going to pick. I guess I am expecting to much from an UNPROFESSIONAL and UNCOURTEOUS company like AUSTIN FLECK PROPERTY MANAGEMENT. Again, I am so thankful we moved and do not have to deal with them any more.

Save yourself the nightmare of having to deal with this company as your land lord! They have absolutely no professionalism, no courtesy & no customer service skills. Service request that are submitted takes weeks to complete & the service tech is always rude. They will find ways to charge you fees for anything they can come up with, even if you are always on time for rent & are a great renter who takes pride in your rental home as if it was your own. I'm sure they are milking the owners just as much to rent out their properties as they are the renters to rent them. If you can't afford to stay in business without taking advantage of your clients & renters, maybe you shouldn't be in business.

Specializes in Property Management of Single Family Residential houses. Professional, honest and fair.

I own 19 rentals, and I've been with Austin Fleck Property Management for years. I think they are by far the best management company I have experienced. They have no hidden fees or costs, are priced fairly, extremely knowledgeable, give great attention to detail, handle my property as if it were their own with courteous and professional staff. I highly recommend them!!!

THESE PEOPLE ARE THE MOST UNPROFESSIONAL PROPERTY MANAGMENT COMPANY I HAVE EVER DEALED WITH! MAKE SURE YOU KNOW EXACTLY HOW MUCH MONIES YOU HAVE TO GIVE THEM BEFORE YOU START TO TRANSFER ALL YOUR UTILITIES ETC... BECAUSE YOU WILL BE IN SHOCK WHEN THEY WANT THE DEPOSIT, PROATED RENT PLUS THE FOLLOWING MONTHS RENT. IT'S ALMOST ENOUGH FOR A DOWN PAYMENT TO BUY YOUR OWN HOME! THEY ARE RUDE AND WANT YOU TO DO ALL THE FOOT WORK FOR THEM AND THEY WILL NOT COME TO YOU! I AM SO GLAD I CHANGED MY MIND NOT TO RENT A HOUSE FROM THEM THAT DID NOT EVEN HAVE A WASHER/DRYER/REFRIGERATOR NO POOL OR LAWN SERVICE BUT THEY SURE WANTED CLOSE TO 3000 JUST TO MOVE IN A SMALL THREE BEDROOM HOME. RIDICULOUS!!!!! THEY ARE A JOKE AND NOW I KNOW WHY THAT LITTLE HOUSE HAS BEEN ON THE MARKET FOR SO LONG!!!! JUST BEWARE AND ASK ALL THE QUESTIONS BEFORE YOU DRIVE ALL THE WAY TO THEIR OFFICE TO GIVE THEM ANY EARNEST MONIES TO HOLD YOUR RENTAL, YES YOU HAVE TO GO TO THEM TO GIVE MONIES AND SIGN THE LEASE IF YOU WANT YOUR KEYS TO YOUR NEW HOME. THEY DONT CARE IF YOU LIVE 50 MILES AWAY. THEY WONT MEET YOU HALF WAY OR SEND ANYONE OUT TO THE HOME WHICH I THINK IS HORRID BECAUSE THEY SHOULD HAVE RESPECT FOR THE NEW TENANT AND DO ANYTHING TO KEEP THEM HAPPY, I MEAN THE TENANT IT THE ONE WHO PAYS THEIR PAYCHECKS! SO PLEASE BELIEVE THE WRITERS BELOW EVERYTHING IS TRUE THAT THEY ARE SAYING!!!!!

RENTER BEWARE!! Austin Fleck is just another money hungry, unhelpful management company. Once you are in the home, their response to everything is "We represent the owner, not you." They do not answer the phone. You can leave a message, but don't hold your breath for a call back. You must stalk them! Need help getting a copy of revised (not 3 year old) HOA regulations? Not happening. Two years later and still no HOA regs. But if you break an HOA rule, double fines are coming your way! It's the classic "you better follow the rules but we won't be telling you what they are". Need a key fob from the HOA to enjoy the ammenities? That would mean they would have to call the HOA office to list your home as a rental, not owner occupied. Two years in the property with NO HOA key fob! Why? My 20+ requests for one were ignored. Ready for move-out? Don't bother cleaning. You can't do it perfect enough. I scrubbed every baseboard with bleach water but they somehow found one little spot and charged me for cleaning every baseboard in the house. Even if you call to discuss specific problems and are told they are not a big deal and will not be charged, you will still get a bill. Want to replace the air filter so you won't have to pay them for one? Don't. Apparently if your air runs for just a day or two afterwards, they will charge you. $60 for a new air filter and putting the smoke detector back up on the vaulted ceiling. (Which they promised I would not be charged for) The fact that AZ is dusty and the filter isn't perfectly white after a day doesn't matter. I lived there for two years, paid every single rent payment early, left the house looking better than when I got it, lived with large patches on the walls from where they wouldn't paint over patched holes from before we got the house and they still had a "screw you" attitude the entire time. Rent from them if you must, but just make sure to remember: "THEY REPRESENT THE OWNER, AND DON'T GIVE A CRAP ABOUT YOU."

Honestly the worst property management ever. They never return phone calls, and Some of the rudest people work there.They were able to make my year lease in an amazing apartment a living hell with ridiculous fines and lack of service. I can't stress enough to STAY AWAY. I can list 50000 things wrong but I don't even want to waste anymore of my life on them. Take my word or learn the hard way.

I think that this could be the worst property management co. that has ever existed. They are neglectful as well as dishonest. i, too, left my house in better condition that when I moved in. I had all of my work done by professionals, and I received a ridiculous amount back on my deposit. It didnt even cover the fees I had paid to make the house "rent ready". They charged me for the same services. When we moved in the carpet was in poor condition. They even had to come and have it cleaned again because the stains that were originally there had resurfaced. They said the carpets were scheduled to be replaced the following year. We lived there four, and this was never done. I had a leak in my bathroom, and there was mold growing inside of my bathroom cabinet. It took them two months to replace it, with numerous calls to them and I got excuses. They even told me that mold will only bother me if Im allergic to it. The carpet was damaged do to the leak, but that was never cleaned or repaired. I was charged $600 for carpet replacement instead.The only benefit was that there was already no pad under the carpet due to a leak before I moved in, so I only had to smell mildew for about a week instead of the whole two months. The windows were cheap single pane. The house had such horrible insulation that our electric bill was around $500 a month during the summer months. Despite numerous calls and air condition repair men coming out, because i was sure there must be a problem, I was told that the unit was too small for the house. Nothing was done about that either. After all of this, it took them 25 days to return the joke of the deposit to me. Under AZ law they have 14. When I called on the 17th they said it would be 14 business days, so that would be the 19th. When I called on the 23rd, I was told it just had to be postmarked by them, These are crooked people, and I advise you, find somewhere else.