Innovative Wine Cellar Designs

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We were recommended by our builder to get our racking ordered here. We stopped in, after making an appointment. We were told that our design would be ready within a few days. After three weeks of leaving voicemails and emails, we gave up. They obviously do not want our business. It threw our entire construction project off for months due to the delay. I would have appreciated at least a call or email back. So disappointing since they were recommended.

I stopped in and spoke with Sandy. He came out to our home 2 weeks ago to measure our wine cellar and discuss what we liked. He said he would have email me a quote in a day or so. I have called two times and left voicemail messages. He hasn't had the decency to return our calls. Perhaps the job is not worth enough? At least return a customer call to explain the hold up. Now my wine is being shipped from PA and I have no racks to put it on. I will be taking my business elsewhere.

Innovative Wine Cellar Designs designed and built my 1,000 bottle wine room from scratch. They advertise on their web site a climate-controlled environment that will maintain proper temperature and humidity quote "Our refrigeration systems are designed to keep your prized wine collection in an ideal environment to protect your investment." Proper temp should be "55�F-to-57�F and the humidity should be carefully balanced between 50-to-70." The statement in quotation marks is also advertised on their web site. This is definitely not what they provided for my wine room. The temperature varies at least 10 degrees every day (as of May 5, the high temperature has been almost 70 degrees each day) and the humidity has never been above 38. They have been paid in full and will not return my phone calls. Because of them, my wine collection is in danger of being destroyed with the wildly fluctuating temperatures and lack of proper humidity. DON'T USE THEM. THEY DON'T KNOW WHAT THEY ARE DOING.