Banya

Write a Review206-262-1234

OPEN NOW - Closes at 11:00pm

The man behind the counter was very rude. I will never come back to this business again.
There is informing your customers courteously when theres a misunderstanding and then theres just flat out being disrespectful. Very disappointing.
I went there to join a friend with my kid who's 9yrs old for a spa day. My friend and I were both under the impression that children were ok to bring since there was no specification on the website of age limits that either of us saw.
The man regarded me and stated "No children allowed under 13 yrs". I conceded "Oh. I didnt know that" and explained there wasnt advertisement on their website regarding age limits and I was met with a condescending attitude "Well I'm telling you now. No children under 13 allowed". He was brash and sharp in his delivery. Feeling shamed and embarrassed I left with no intention of ever returning. That is not how you handle a situation like that. Especially when your customer was only trying to explain how they misunderstood the policys. It was an opportunity and it was squandered on poor customer service and bad attitude.
I've never been to spa before, but I'll never go to this one again. Absolutely unacceptable behavior.