Yates Wood & MacDonald Inc

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Yates Wood & MacDonald is one of the most UNethical companies I've ever come across! Not only are their staff rude, they are downright condescending. We moved out of an apartment managed by this company and we received $235 of our $300 security deposit for a "clenaing" [sic] charge. When I asked about this, they said it was a standard charge for having the carpets professionally shampooed. I looked over my lease and the only thing that makes it the tenant's responsibility is "If carpets are new or Owner had carpets professionally shampooed prior to Resident's occupancy AS INDICATED on the Property Condition Checklist Form, Resident shall also pay for professionally shampooing same." There was absolutely NO indication whatsoever listed on the Property Condition Checklist Form, and when I attempted to point this out to the office manager, she refused to even look at the wording, claimed it is a "standard charge they charge all their tenants" and that she can provide me with a receipt. I explained to her that if it is a standard charge, it needs to be made clear in the lease, and the courts won't care if a receipt is provided after the fact, what is in the lease is in the lease and that is what the courts will look at. She refused to acknowledge me and even threatened to call the cops on me. I asked her why, she explained that I was harassing her and keeping her from doing her job. I then asked if her job was to talk with tenants' problems, she said yes. I then said, "You're earning your income here now by talking with me, a tenant, about a disputed charge." She refused to even discuss this matter like a normal, rational, professional human being. I left the office without resolving anything.RCW 59.18.280 states that upon vacating the premises, the landlord must provide a full and clear statement TOGETHER WITH any refund due tenant WITHIN 14 days of vacating. We vacated the premises on Aug 31, 2015, and received a partial refund check for $235 dated on Sept 15, 2015, postmarked on Sept 15, 2015, one day past the legal requirements according to the Landlord Tenant Act of WA. I pointed this out to the office manager, Schehara Sanz and sent her a letter via certified mail with copies of the postmarks and dates. There was no response for a week, so I emailed her again along with Jeremiah Roberson, VP at Yates Wood & MadDonald. Jeremiah responded right away, and I explained to him that I was glad to have some dialogue and would prefer to resolve this without the courts. The next day, after talking with Schehara, he emailed me back and said that I referenced RCW 59.18.280 (which is the correct code) when I should have referenced RCW 59.18.260 (which references the requirement that a written lease agreement AND a written property condition checklist must be received by the tenant in order to collect a security deposit - this was satisfied by both parties), and claims that they conducted business as it should have been in this case.I further reiterated that there is no ambiguity in the law - it is very clear that it states that a landlord has 14 days to provide the vacated tenant with a statement that explains why they are keeping all or part of the security deposit TOGETHER WITH any refund due. He claimed that since they provided the statement within the 14 day time limit, they followed the law. The law also requires that any statement must be provided TOGETHER WITH any refund due within 14 days. He said that the subject is closed and that I am free to choose to pursue this further via small claims court. Normally, I would, but I have no time (in nursing school, house renovations, and family medical emergencies all occurred in the last couple of months), but the most powerful form of advertising is word of mouth. This is my word of mouth: Stay far away from this company or any properties managed by this company!

Numerous accounting errors. Terrible professionalism about correcting their mistakes. Difficult to get in touch with them. Often they don't return calls at all.

I have resided in a condo neighborhood that is currently managed by Yates, Wood and Macdonald and I have had numerous problems with the current manager he is unprofessional and very intimidating he lacks any kind of people skills and does not have the ability to communicate with us He is allowed to break the rules. I would not recommend moving into a place they manage you have no recourse when the manager is one of their employees.

I live in a apartment managed by Yates Woods and Macdonald. The apartment manager, Donna Butler, began a campaign of harassment and stalking using eviction and false claims to retaliate against me because I reported a situation of elder abuse to DSHS. Butler tried to evict me but the case was dismissed due to no evidence. Her attorney quit. Recently Donna Butler has fabricated a story that I was in someones apartment ( I wasn't in the building) and that she heard talk of guns and drugs through the walls.I can prove that the reports are false. I have contacted Yates, Woods and Macdonald 8 times and they have not responded to or even acknowledge that they received my communication. I have requested intervention by professional mediators. I am not going to move but I am staying with my mother at present so that Butler can not claim that I have broken rules or policies. I am not there. I am afraid of what Donna Butler will do next.. Yates, Woods and Macdonald are indifferent to my suffering at the hand of their employee. I am 65 and disabled. As a part time employee, working with vulnerable adults, I am a mandatory reporter ( of abuse) according to Washington State law.

I have several properties managed by Yates, Wood & MacDonald and have for many years. They are professional and trust worthy. I rate them excellent!! Thank you Yates, Wood for everything you do.