Roto-Rooter

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I had a pipe bust under my house so I called a scheduled an appointment with Roto-Rooter. The receptionist that I spoke with on the phone told me that they could be out sometime the next day. When I asked if I could get a more specific time frame she initially said sometime in the morning. After explaining to her that I work 12 hours a day and need a two or three hour time frame in which they would be out, I was told that the plumber would be out between 10am and noon. I waited until noon the next day and called trying to get ahold of the plumber. At 12:30 I finally reached the receptionist and she informed me that he was probably just running late and that she could not get ahold of him. After rescheduling for the next day with the same time frame the plumber showed up at 12:15. He was a nice enough guy apologizing for the inconvenience. He spent around two hours under the house fixing the issue. Even with all of the issues I was just happy to get the problem fixed and was planning on leaving it at that. However, nine days later the “fix” preformed turned into one of the fittings that the plumber replaced popping off in the middle of the night and flooding my entire crawl space. They showed up a few hours after I called them and fixed the pipe again. I plan on calling any other plumber if I ever have plumbing issues again.

I called roto rooter at 7:30am due to our sewer backing up the night before and they had a plumber named Charlie that called at 8:15am saying he was on his way. 8:25am he pulls in our driveway and got our sewer unclothed using the snake rooter thing. He spent about 45 minutes and got the clog fixed. He charged us a very fair and affordable price also. We are very happy with this company.

Prompt response, very professional and resolved our issue very quickly would definitely recommend! Reasonable pricing, would use again.

Okay, so I have been trying to keep from having to do this but I am at my last straw with this man. His name is Patrick Bernett and he is the owner of Roto Rooter here in Sedalia. He also owns those crappy apartments out by MapleWood. Anyway here is what is going on. We were planning to move into those apartments but decided not to. This was after we had given them the first months rent. Which, after being prorated was $200. We called them and let them know we had decided not to move in and they were fine with it. A couple days later we had some plumbing issues so we called them thinking they were good trustworthy people, not to mention they owed us money. Well the Plummer came and he charged is $90 for 15 minutes of work. All he had to do was screw on a pipe. So I called them the following Monday and they Told us they would have a check ready by the end of the week. That was almost TWO months ago. Since then we have gotten excuse after excuse from his employees. First he was sick, then he went on vacation. Then he just hasn't been in the office. They refuse to let us know anymore about when he may be back or what is going on. They have been extremely rude to us on multiple occasions calling the money they owe us "Chump Change" and telling us that they have up to 30 days to pay us back. Well 30 days have come and gone. I called them on Tuesday and Nicole (One of the employees) told me that she had talked to Pat and he doesn't think we were charged enough for the plumbing they did for us. WHAT! $90 isn't enough money for 15 minutes of work?! Not to mention the fact that it is ILLEGAL to change a price after the bill has been paid. Plus, I have the original receipt. The only reason they are trying to charge us more is because for some reason they don't want to pay us.To say I am frustrated would be an understatement. $110 dollars may not be a lot of money but it is OUR money. And they way they have handled this situation is absolutely ridiculous!

A well-known name, Roto Rooter, is not always a good name. To make it worse, taking advantage of elderly people is criminal! It's a concern to me when you take advantage of my 73 year old father.

I called Nicole and she said her company, Roto-Rooter of Sedalia (Patrick Burnett-owner) can go up to a hundred and fifty feet to snake a drain. After that call, I told her my issue with Roto Rooter and how they took advantage of my elderly father. Included in the receipt, Roto Rooter stopped at 90 feet and they said that Roto Rooter needed to install an access point costing $1,200 plus additional cost for other services. I was adamant and stopped my father from writing another check to proceed on the access point. I talked my father into getting a second opinion, Craig plumbing. Craig Plumbing succeeded at the job at 110 feet. I spoke with Nicole at Roto-Rooter of Sedalia by requesting a refund on my father's behalf (btw, I am the POA). Nicole was not customer friendly, on the defensive attack, during the two phone conversations and started to argue with me. To this day, I'm still awaiting a return call and a feedback on my Dad's refund.

1. Why stop at 90ft when your office, Roto Rooter of Sedalia, has the ability to do such and your office told me that they can go up to 150ft?

2. Roto Rooter, took advantage of a person, especially an elderly person, and made him pay you for a job that you did not succeed.

3. On top of the above, you almost talked an elderly person to pay an additional $1200 for an access point!

Please share and especially be aware of Sedalia MO Roto Rooter. This is NOT a way of conducting a business.

If you need reliable, trustworthy service, I'd suggest Craig Plumbing.

Terrible, left my neighbors yard a total mess, had to help her get her yard back in place, after they fixed the sewer line. The yard sunk so bad she was crying. So upset she almost gave up all hope of ever seeing it back the way it once was. ROTO ROOTER WAS NO HELP WhatSOEVER!!

I Hired Roto-Rooter to do the plumbing in a new home remodel. The Roto-Rooter guy that did the work must have measured wrong and miss-drilled 7+ holes through the new "OPEN" 2x4 walls. Where the tub was installed it looked like he cut the holes out there with a Saw-Zall. He also installed the spout/adjustment valve on a 6 inch piece of 2x4 drilled to the existing stud. Contacted Roto-Rooter about the poor craftsmanship they had him shored up a few things, but my new walls are Swiss cheese. Has to be the Least professional work i have ever seen. I ended up having another plumbing company fix and finish there poor work.

We scheduled an appointment, waited all night, finally got a call that they were too busy and had to reschedule. Rescheduled for the next night from 6-8pm...called 4 times to check on the plumber...told us he would be there at 10:15...waited until 11pm and finally got too fed up with the service and had to wake up early for work. Unsatisfactory. We haven't been able to use our sink faucet or flush the toilet. We will be calling a local plumbing business that is not "too busy" to serve their customers. THUMBS DOWN.