Sedona Pines Resort, located on the western edge of Sedona, Ariz., is a 19 acre resort that features an onsite restaurant, a heated pool, spa, 18-hole miniature golf course, four-season playground, paddle tennis and basketball courts and laundry facilities. Its nearby attractions include boating, conference facilities, fishing, golf, horseback riding, shopping, downhill skiing and a casino. Sedona Pines is owned and operated by Resort Condominiums International, a company that manages more than 3,000 resorts in 80 countries throughout the world. RCI has designated Sedona Pines as a Gold Crown Resort for meeting quality standards for its amenities, accommodations and onsite recreational opportunities. We take our reputation very seriously and strive to ensure our customers are satisfied. We evaluate and respond to every written complaint that we receive. Unfortunately, it is impossible to police the internet for every inaccurate, incomplete, or unfair comment about Sedona Pines. For example, the Better Business Bureau of Central, Northern, and Western Arizona (“BBB”) publishes an “F” rating for Sedona Pines. However, Sedona Pines is not a member of the BBB. The BBB bases its ratings on its own criteria, which may not include accurate information about the companies it is “rating.” Sedona Pines has tried to work with the BBB to ensure it has accurate information, but the BBB has resisted our efforts. Sedona Pines provided the following information to the BBB. We come in contact with 64,000 consumers per year and according to the BBB, Sedona Pines had 39 complaints over the past three years. This is an average of one complaint for every 4,923 consumer we come in contact with, or a .0002% complaint percentage. We do not understand how a 99+% consumer satisfaction rating can result in an “F” BBB rating. This satisfaction rating does not even take into account the merits of the 39 complaints, how, they were resolved, or whether the consumer was ultimately satisfied. There are other resorts with a much larger number of complaints with the BBB that receive an “A+” rating. Perhaps their rating has something to do with their membership in the BBB? Other branches of the Better Business Bureau have run onto trouble for their conduct: http://www.youtube.com/watch?v=Yo8kfV9kONw Please consider this information before drawing conclusions about Sedona Pines based on the BBB’s rating. If you have any questions or concerns, please contact our Vice President Kaye Du Van.
Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

G
georgie.a.taylor

06/04/2013

Provided by YP.com

Be aware of the timeshare salesperson that promises you the goodies but does not even call you back after they made the sale.

TH
Tiffani H.

12/21/2009

Provided by YP.com
Sedona is the Best

We bought at Sedona Pines over 8 years ago and love it. We love to go to Sedona, even if we are just going to go and spend the afternoon at Oak Creek Canyon. This property offers small, quaint single wide trailers that sleep 4 people (2 of the 4 on a sofa pullout- not very comfortable, but okay for kids... for adults, bring along a foam mattress).



The kitchens are stocked with dishes and there is a small BBQ (charcoal) outside if you want to grill.



You can swim or play putt putt golf or just walk around the property. There are several small creeks built in and the weather is almost always perfect.

More Business Info

Hours
Regular Hours
Mon - Sun:
Extra Phones

TollFree: 800-697-3767

Phone: 928-203-1124

Phone: 928-204-1181

Payment method
all major credit cards, check
Location
Located on Highway 89A in Sedona Arizona between highways marker 367 and 368
Categories
Resorts, Lodging, Motels, Vacation Homes Rentals & Sales
Other Information

Wheelchair Accessible: Yes

Suggest an Edit