Shiver Air Of Brandon Inc

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Compressor was not initiating. Tech came out. The capacitor was bad. Instead of using the correct capacitor, he wired two together and bent brackets, used electric tape to force it into the unit. Condenser still didn’t initiate. He removes the fan motor and says 1 wire burnt off which is the problem. Instead of replacing the wire he chooses to force all of the other wires connected to the compressor breaking the terminal post (with an expletive). After breaking my compressor, he informs me I need a new one and my cost is $975 for a used one six month warranty. (That’s their response to breaking my compressor). He disconnects his Mickey-Moused capacitor, sticks my bad one back in, retwisting and distorting the bracket, can’t get my cover back on so he leaves it without screws. Charges me $75 for service fee. Before I got to his price quote, he did what they all do, tell me how “the best thing”....is to replace the entire system. When I said no (before his price quote of $975 to repair his breaking my compressor), his attitude went from normal to evidently pissed and a bit scary like he was going to go postal. I didn’t pay the service fee. I called. Laura was very nice until it was handed over to Connie (think that’s her name). Before I said anything, the attitude upon her picking up, having heard from Laura was clearly “oh. a problem customer is on the line, let’s see what BS I have to deal with now”). “Hi, this is Connie, what can I help you with” (Laura didn’t tell you??). I explain what happened. She says, “the tech said the wire and the post was burnt off”. I said, no...he’s lying, he broke it off (metal doesn’t burn off). She says, “I’ll have Mr. Shiver call you”.

Does he call me, no. They break my compressor, quote me $975 plus $75 to fix it, don’t take responsibility, lie, get confrontational that you call them to report it, passify you with “he’ll call you” and disappear (with no AC). Filed Small Claims.

Call Shiver Air! You won't be disappointed. Bob just left our much cooler home. It took him only a few minutes to diagnose and fix our broken capacitor. He even called to see if our unit was still under warrantee to save us money on the part (unfortunately it wasn't) and then he applied a coupon to save us money. He charged us a fair price for the part and labor. We were so afraid to call hearing horror stories from people about other companies taking advantage of their vulnerability. This is not the case with Shiver Air. We are now customers for life.