Soluna Salon & Day Spa

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CLOSED NOW - Opens at 8:30am

WARNING!!!
Soluna has a nice look. SOME of the people are friendly. But service is CRAP. I went in with my mom. We got pedicures and manicures to begin with. We got a base color and some glitter. It is very dim in soluna, so you can't see the crappy job they do, until you get out in the light and really start looking.
I decided to also get my eyebrows done and my bangs cut into a full front "swoop" bang.
First I thought the eyebrow job was nice. But it is some poorly lit in there that I didnt realize she didn't get all of the hair waxed.
I got my bangs cut, and Taylor did AWFUL. I wanted to scream, but didn't because I didn't want to hurt her feelings. (She has also messed up my mom's hair )
So after we finished all of that, my mom paid $120 cash, which would have covered the manis, pedis, and my bang cut. But no, they wanted to charge me $5 extra for GLITTER on my nails, and call it nail design. I wasn't paying that so the secretary took that off. She saw that I was frustrated with the stay, let me pay $30 for both of our eyebrows and leave.

Oh no, it doesn't stop there!
I got almost all the way home and she called saying she had charged my card $150. Money that I didn't have! But assured me that she refunded it and the money would go back on that night. I also had to go back to salon so another stylist could attempt to fix my screwed up hair (she did the best she could).
So, here I am, out of money because of Solunas mistake, not happy with my nails because there are gaps between the nail beds and cuticles where they weren't painted properly, not happy with my eyebrows because part of my eyebrows still need to be waxed, and not happy with my hair because it's not what I wanted!

This is my worst nightmare!

Monday the money still wasn't back on my card. Again, this is money I NEED. So I call soluna back. Shelly insisted it should go on that night, if not, call back wednesday. Guess what? It didn't go back on by Wednesday! Wow!!
So I called back, and I just told them I wanted a full refund. I shouldn't have to pay for such POOR quality and bad service!
The owner told me I had good quality work (HAHAHA) and he wasn't giving my money back. He did end up giving me $30 cash. Which I am not happy with. We came to the agreement that if the money wasn't on my card by Thursday (today) that he would just give me cash. He said "I'll do what I have to do to fix it". I called today, and was told no! Instead they wanted to argue that I liked the work, when I didnt! I would not send me worst enemy here. No wonder there are other bad reviews. Good luck Soluna, I'm sticking with Tuscany, they actually know quality!!!