Greystone Veterinary Hospital

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brought my dog in due to some recent weightloss. I was told she was not skinny and was of idea body type. Dogs hip bones should not stick out! After some bloodwork and x-rays, she was found to be anemic and had a mass of some sort (possible spleen). I was told she will have good days and bad days and when the bad days out number the good it is time to put her down. My swert girl died in my arms hours after leaving the vets care. This is very unsettling to me. Looking over her paperwork I found they had her birthday and age wrong!! They had her listed as a full 2 years older then she was. I also found out they did a chest x-rays on her that I did not authorize.
At a previous appointment for a teeth cleaning, that was due to a mass that could have been an abscessed tooth. When I was called to let me know how it went and I asked when the lump was, they had forgotten about it! That was the whole reason for this procedure. Now they had to go in and asperate the mass to see what it was while my poor pup was awake. Upon pickup my dog was given to me and I was almost home before they called as they had left an IV in her leg!

Please if you love your furry family member and want to avoid this heartache find a different vet. One that can atleast get the basic details right, and not forget half of the reason a pet is there.

This vet is only interested in ordering unnecessary tests and running up excessive charges. My 14 year old dog had a heart attack yesterday. He had been under her care for an enlarged heart since 7.2019 and on multiple medications. She did not recommend euthanasia and charged me $500 for unnecessary tests and more medications . He died from a heart attack at 4 am this morning at home. He suffered! All she wanted to do was rationalize her point of view like a broken record. Asked that money be refunded and was denied and had to pay for cremation. Never going back there.

5 stars across the board!! We love this practice, Dr Kostal, and the wonderful staff. Thank you for loving our furbabies as much as we do! ❤️

I am astonished by the negative reviews on this site! This certainly doesn't correlate with Greystone Vets reviews on google and yelp. I have been taking my pets here (2 dogs, 1 cat) since March of 2014. This is the first vet hospital I've been to that actually doesn't feel like a run-down, outdated animal clinic. The lobby even smells fantastic! And I feel right at home when we walk in. The staff never fails to greet us with a friendly smile. Dr. K is easy to talk to, and has always been straight forward with me when it comes to what pets need and do not need. The prices here are comparable if not lower than the other animal hospitals in the area. We love coming to Greystone, and will be clients for life!

I've taken my 3 cats here multiple times and I should have learned earlier than the last time to stop going here. Here are some of my experiences, none of them being good. My cat needed some blood work and Dr Kostal stuck him with a needle to the neck 5 or 6 times before she finally was able to draw some blood. I felt so bad for my little guy. They treat you like just another customer here I've never had a feeling that they were going above and beyond in any aspect. They just do their job and move to the next client. Another bad experience I took my cat in two times he needed an ultra sound because he was having urinary issues, they rubbed a ton of alcohol on his stomach and never dried any off. They just put him back in his cage full of alcohol. I took him out and he was drenched in alcohol and the cage was fuming. This wasn't once but twice this occurred. Finally I took my cat (I have 3) in because he has a sore on his lip. Dr Kostal didn't wash her hands or wear any gloves, the table he was examined on seemed dirty and unsanitized. In fact I know for a fact they don't wipe down the table because when I was checking out they immediately brought another dog in the room and I saw no one go in to clean up after my visit in the same room. Anyways she gave me about 5 to 10 minutes of her time before she ran to the back and deemed my visit over and left the receptionist to deal with the rest. I brought my cat home and my other cats count recognize him because he smelled like perfume and lotion. He quite literally smelled like a girl because this doctor doesn't wash her hands or use gloves. It caused a huge issue that I'm still dealing with right now. I just hope my cats can get along like they used to. Never bringing them back to Greystone veterinary hospital again. They don't care about you or your animals just about making money. I would advise anyone to stay away from this place at all costs.

I would NEVER go here again. Was looking for a less expensive vet. The experience was awful. They bruised my dog terribly trying to take blood jabbing her repeatedly in her paw & neck. We were both traumatized. No bedside manner or empathy. Never again!! Dr. Kostal basically told me that my dog had a mammory tumor / cancer and it was just a matter of time. My dog is a member of my family, she is like one of my children and to just make a very cold statement without any tact? After this appointment my normally energetic and happy dog who would never turn down a treat was shaking horribly, she was lethargic for hours, sad, had no interest in any treats or food until several hours later after much hugging and holding. I took her to my old Vet who while I will say he is pricey, his staff is professional, kind and knowledgeable, They actually really care about my dog and me. She was relaxed and comfortable even while they drew blood for her pre-op, although they could not go near her paw or neck due to the bruising and tenderness from Greystone. Dr. Kostal never even apologized for the lack of ability to draw blood, just said well her veins are like angel hair pasta. And your point is what? Is this your first time? I should have recd the results of the blood tests next day. I had to call them to ask them about it. I was there on Tuesday and never heard back until Friday. VERY disappointing overall. You get what you pay for folks. If you are looking for a reputable and kind veterinarian go to Bartels & Busack on State Rd in Parma.

I brought my dog in for a medical exam and the doctor and her staff were extremely nice and helpful. They didn't make me feel like just another customer and were very personable. I have jumped around trying to find the perfect veterinarian and I can finally say that I have found her! Extremely helpful and my dog got better in no time and she even followed up with me to make sure my dog was doing better. I strongly reccommend this veterinarian to all my friends and family, just wonderful atmosphere, staff, and care at affordable prices!

I have taken my two dogs and my cat to Dr. Kostal I love her as do my animals. The clinic is so clean and the staff there are so nice. Prices are affordable and high quaility care. I have never had a vet that I enjoyed taking my animals to before at such good and affordable prices. Please come see them next Saturday May 4th for the adoption day. I have also adopted a dog from them it is great please come here.