Billy's Hearth Grill & More

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We recently had a beautiful stone fireplace put in by Billy’s Hearth Grill. Bill’s creativity is outstanding and the installation was perfect. Everyone who enters our home remarks on the beauty of our fireplace. For me to imagine and knowing what I want and for Bill to create it is exceptional. They arrived on time to work and respected their work area in relation to our living space. They are exceptional!

I am buying a new house that has a fireplace, which I have never had before so this is all new to me. The young women that works there took the time to go over all my options with me. It didn't seem like she was being pushy about me going with the products they sold, she even told me to shop around and get other people's prices. Very friendly and honest!

I called these people on the phone and the wife would not shut up! She ran off at the mouth for an hour straight. When I visited their showroom she promised the moon then never showed up at my house for any appointments with no apology or explanation. I then left no less than 5 phone messages at their business but apparently she forgot how to pick up a phone, and I never had one message ever returned! Best to avoid this business - they are little more than a three ring circle jerk.

I had 2 caps installed on my chimney, based on the owner's statement that this would eliminate the water dripping in my fireplace and help with the air that comes in during cold months. The owner had a neck brace on at the time so used someone else. First, the water still comes in during a heavy rain. I recently had Complete Chimneys take a look and each of the caps are going in different directions and the chains are too short. Needless to say that I have never been able to use my fireplace although I have already spent about $1,500 and can't afford to now fix the mistakes they made.

My fiance and I just purchased a pellet stove through Billy's and we were very impressed with the level of service and knowledge provided to us during our decision making process. The owners have a "can do" attitude and really made the time to answer all of our questions. I would highly recommend Billy's~