Extravagant Nails

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Saturday October 25th had pedicure/manicure and lip waxing

Manicurist (Kim) cut out a partial ingrown toenail after I asked her to cut my toenails straight across. Sunday I started having pain and progressively got worse.

Thursday October 30th woke up in so much pain; I called in sick and went to the Podiatrists at 9:00

Dr. Harmon had to cut out part of my toenail, big toe on left foot, and then kill the root with chemicals. It was very painful.

I called Extravagant Nails at 2:00 and spoke with Tammy. Nothing was resolved, and I have an appointment to speak with Tammy on Saturday 11/1st at 12:00



Saturday, November 1st I met with tammy at 12:00, she took some notes and said that she had to discuss this with her two partners. She called over Kim, the lady who worked on me and she denied ever cutting any of my nails. I told Tammy and Kim that she was lying and that I had asked her to cut them straight across and instead she quickly cut out my toenail from the nail bed. Tammy then promised to give me an answer by Wednesday, a small child came up to me and poked me with her toy “Don’t touch me”, I said. Tammy then removed the child and walked off to the back room. I did in a loud voice announce, “I will never get services done here again because 4 days following a pedicure I had to have part of my toenail permanently removed”.

Wednesday, Nov.5th I called Tammy around 6PM and she referred me to her partner, Mr. Lee. I called Mr. Lee around 7PM, he was very polite, but explained to me that they believed Kim and that she was a good employee and was not allowed to cut ingrown toenails. I explained that I have no reason to lie and that Kim may have lied to save her job. Mr. Lee offered me a refund of the money that I paid for services, $42, that is unacceptable to me.



Today I filed a complaint with the Maryland Department of Labor and licensing Cosmetology Board and will file a small claims case. Owners did not believe me and told me to file complaints that they had insurance. I requested a refund of the services, missed pay for the day I had my toenail removed and to be reimbursed for my medical bills, owners refused. Really poor customer service and a painful result from a pedicure.