Misty Pines Dog Park Co

Write a Review412-364-4810

CLOSED NOW - Opens at 9:30am

Love the workers, however the owner Jeff is the most nasty person I have met. Took my dog to daycare as I have for over a year, my dog loves it. however today as I go to drop him off, he jumped up on the gate as he has in the past, he's excited. Jeff says make him sit and wait. I let him know he's just excited, he listens very well at home. He proceeds to open the gate, yells Move in a very nasty tone to my dog. You don't have to yell like that, he states he's a dog!!!! He may just be a dog to you, however he's my dog and I love him very much and anyone who loves animals knows there is no need to treat them so nasty. What worries me is if he acted like that in front of me, how does he treat animals when no one is there? Your staff are very kind but you however could maybe benefit from anger management classes.

I have been taking my dog here for three years and it is simply one of the best businesses I have ever used. The office and training staff are pleasant and professional, boarding for over 2 weeks on several occasions without incident, and basically knowing our Chum will be well cared for by all make this camp exceptional.

Not as nice as it may appear! I boarded my puppy for over a week and asked for many services so as to keep her out and busy, but of course every second of attention your dog gets you PAY for. I also requested for a full grooming be done before i pick her up and of course paid for that as well. When we picked her up, she smelled of urine so bad we had to bath her when we got home. The bath water was so dirty it was obvious she was NEVER groomed and yet it was added to my bill. Therefore, I could assume that none of the other EXTRA services I paid for were not done as well! Who knows??? I also did not care for the fact that they close so early and the dogs don't get out late and ended up going potty in their runs. I will never go back, I DONT TRUST MISTY PINES.

Several months ago, I made a reservation to board my cat with Misty Pines for my wedding and honeymoon. As with all animal boarding facilities, vet records were required prior to boarding. On 8/14, two weeks prior to my cat's reservation, I called my veterinarian and requested that they fax my cat's records over to Misty Pines and they were sent over that afternoon. On 8/17, a full 11 days before my cat's arrival, I called Misty Pines to confirm my cat's reservation and ensure that they were in possession of the vet records and that everything was in order for my cat's stay. I was told that Misty Pines had indeed received my cat's vet records, and the reservation was confirmed.

On 8/28, the date of my wedding rehearsal, I took my cat to be dropped off at Misty Pines. The woman at the front desk pulled up the reservation on the computer and said they were unable to board my cat. I asked what the problem was - I had confirmed the reservation and they were in possession of all necessary records. The woman proceeded to inform me that they had noted in my cat's vet records that he had previously taken an antibiotic. My cat gets the occasional upper respiratory infection maybe once or twice a year. He was not currently sick nor was he on any medication at the time. Still, she said they were unable to board my cat.

There I stood, with a mere couple of hours until my wedding rehearsal and plans to honeymoon out of the country. If the facility was unable to board him, that's fine. The issue at hand, however, and ultimate failure on their part, is the complete lack of notice I received. Why, when the vet records were received on 8/14, did Misty Pines not call me and tell me they would be unable to board my cat until I stood there in person on 8/28? Why, when I called on 8/17, did Misty Pines not ask me any questions about his previous medical history if this was a concern? Why was it only when I showed up to drop him off that I was told a "note" was left in his record to "ask the owner" about his prior history? Had it not been for our family stepping up and caring for our cat, the potential for loss of invested money for our honeymoon would have been staggering. I'd also like to note that my cat has boarded at two very wonderful facilities in the past, facilities that received the very same vet records with the same diagnoses that Misty Pines received, and they never once questioned it. In fact, quite the opposite. They always called us prior to boarding to confirm our reservation. Misty Pines could learn something from these other boarding facilities. Whoever is in charge of their risk management should look closer at the policies in place to mitigate possible future financial responsibility due to their negligence. They should be appalled at their lack of due diligence and utter failure to inform the customer of the concerns that ultimately resulted in their inability to board our pet.

Please people trust me when i say DO NOT TAKE YOUR DOGS HERE! My wife and mother in law took our 2 minature dachshunds and my mother in law's minature dachshund in Sept. 2011 for boarding. The dogs were to be boarded for 5 days while we were getting married and going on our honeymoon. My wife gave them specific instructions on the dogs. The most important instruction was to feed the female seperately as the 2 males eat very fast and will eat her food. we also signed them up for Grooming and had a scheduled activity daily for them. These are all extra features that we paid seperately for. my wife was told no problem your dogs will be taken care of. They are extremely careless. The did not listen to the instructions at all and did not feed them seperately. As a result, the female did not eat or really drink for 5 days. when my mother in law picked them up and got home, she not only noticed they were NOT groomed, ALL 3 had Kennel Cough and the Female was very ill and started throwing up blood. She rushed the female to the vet hospital. Basically since she had not eaten or drank in 5 days the stomach acid created an ulcer and was eating away at her stomach. She was there for 3 days and had to be on a special diet for 3 weeks. The vet said that 1 more day and she probably would have been dead. My mother in law calls up Misty Pines and asked to speak to the owner which took 4 days and several messages to get a hold of him. They admitted that they did not groom them and even stated that they did not do any activities. Also stated that they admitted to ignoring the feeding instructions because the 12 lb dogs were being difficult, but we got a report card which only stated they play well together. Here is an Idea Misty Pines, if you notice a dog is not eating or drinking or being to difficult then call the owner to come get them. that would make too much sense, but i forgot they are all about the money. to end the story, we found out all of this when we got home from the honeymoon and we told misty pines that we wanted reimbursed for the Grooming that was not done, the activities that were not done and the vet bills for all 3 dogs, because the other 2 had kennel cough which Misty pines admitted there was adog there with kennel cough and they did not isolate the dog even though all 3 of our had the shots 1 week prior. He stated that he would pay half of the medical bills which would have been $900 on his part and we got a check for $500. Of course no return calls and we live an hour away. I think I am going to not only write the post gazette but contact all 3 news channels so people are aware of their practices. We are so happy that my mother in law picked them up when she did or we would have 1 less family member today because of their arrogant ignorance.