Primrose School of Wexford

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I initially reached out in January 2022. The director, Ashley, responded via email and then disappeared. It took a follow up email, a missed phone call, and a comment on Facebook to finally get her to call me back a month later at the end of February 2022. Not ONCE have I called this place and had someone answer the phone. These were the first red flags.

Still, I scheduled a tour with Ashley in March. The tour went fine, and she told me that a spot would be available for my infant in November 2022. She sent me home with the paperwork. My husband and I took the night to think about it, and the very next day scanned and emailed our application to Ashley and paid a deposit. She responded and confirmed she received everything and told us "Welcome to Primrose". My check was cashed shortly after.

Now, in September, I'm making plans to go back to work and email Ashley for an official start day. She responds back that she 'regrets to inform me' that she never processed my application through their system and therefore she never actually reserved my spot - despite cashing my deposit. That was it - no offer to return my deposit, no mention of a way to remedy the situation, not even information on when a new spot might be available.

I spoke with both Ashley (Director) and Liz (Owner) over the phone. Both were unapologetic, unsympathetic and nonchalant about the entire situation.

This is a mistake that is going to cost me greatly financially, professionally and emotionally. My options are to take a leave of absence from work, pay almost triple to hire a full-time nanny (if I can even find one on short notice) or to sacrifice both the quality of my daughter's care and the quality of my work by juggling both. Yet, Primrose doesn't care.

So, ask yourself if you want incompetent, unsympathetic people caring for your child. And if you do decide to enroll at Primrose, double, triple, quadruple check that they do their jobs.