Insect Lore

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CLOSED NOW - Opens at 9:00am

Be warned! Do NOT buy products from Insect Lore unless you want major frustration. We ordered caterpillars over 1 month ago. I have contacted them by email and via their company's website "contact us" page 6 times and have not received one response. I decided to take time out of my day to call them and was on hold 30 minutes before someone answered. She asked me when I would like my caterpillars, which I thought was really odd. I stated I wanted them as soon as possible since it has been a month over a month and my kids are anxiously awaiting them. She said they are on back order (their website says "in stock"). She couldn't guarantee me a day when they would arrive, but it would be next week. Well, it's next week and still no caterpillars. My children are so frustrated. I'm more than frustrated! I've spent way too much time on this whole project. I will never purchase anything that has to do with this company again.

Oh, and if you try to post a review on their website, it has to go through an internal review first. So this is why all the reviews on their website are great. I can't believe a company can be open for so long with such horrible customer service!