Vitello's Express
13702 Ventura Blvd, Sherman Oaks, CA 91423
Reviews
05/29/2009
Provided by YP.comThe food is ok, management is inexperienced, arrogant and needs to be trained in customer care.
I had ordered the Vitello Burger to go on several occasions, always liked it. Yesterday I ordered it again when I came home I realized there was Prosciutto on the burger, when I called the to speak to the manager he insisted that this burger always came with Prosciutto. Pretty much insinuating that I must just not remember that I previously I asked for them to remove the Prosciutto, which is not true. I double checked the on- line menu, the burger DOES NOT not have Prosciutto on it.
The manager also told me he wasn't going to give me my money back when I hadn't even asked for it, what I did ask for was for a restaurant credit.
I did not appreciate being talked down to.
More Business Info
- Hours
- Regular Hours
Mon - Thu: Fri - Sat: Sun: - Extra Phones
TollFree: 800-635-4772
- Payment method
- amex, master card, paypal, discover
- Price Range
- $$
- Neighborhoods
- South Valley, Sherman Oaks
- AKA
Vitellos Restaurant LLC
Vitellos Restaurant
- Other Link
- Categories
- American Restaurants, Hamburgers & Hot Dogs, Italian Restaurants, Pizza, Restaurants, Sandwich Shops
- Other Information
Cuisines: Pizza, Italian, American, Continental, Burgers, Hot Dogs, Sandwiches, European
Price Range : Average