Sam's Town Hotel & Casino

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I DROVE FROM TEXAS TO LA TO ENJOY MY BIRTHDAY. MY 1ST STOP WAS YOUR CASIO 4/3/15 I WENT TO AN ATM TO TAKE OUT MONEY TO PLAY AS WELL AS THE REST OF THE MONEY I WOULD NEED FOR THE REST OF MY STAY I WAS LEAVING 4/4/2015. I TOOK OUT $400.00 AND WAS INFORMED I NEED TO GO TO THE CASHIER (LARRY BONHAM) HE SEEMED CONFUSED AND WAS UNABLE TO GIVE ME MY MONEY. HE CALLED HIS SUPERVISOR EVELYN TO ASSISIT HIM. THE LINE BEGIN TOP GET LONG AND VERSUS WAITING HE THEN BEGAN TO TAKE OTHER CUSTOMERS. EVELYN THEN ARRIVED AND WAS UNABLE TO GIVE ME MY $400.00 BECAUSE SHE COULDNT PRINT MY RECEIPT BECAUSE LARRY DIDNDT WAIT FOR HER TO ARRIVE. YOU PEOPLE HAVE RUNIED MY BIRTHDAY CELEBRATION BECAUSE I STILL DONT HAVE MY MONEY 4/6/15. I HAVE NEVER IN MY LIFE BEEN SO DISAPPOPINTED YOU RUNIED MY EXPERIENCE AND I CANT UNDERSTAND WHY YOUR EMPLOYEES DO NOT HAVE BETTER TRAINING!? DISAPPOINTED I COULD SHOP AT THE OUTLET LIKE I WANTED AND SURE COULDNT AFFORD TO GAMBLE WITH YOU PEOPLE KEEPING MY MONEY HOSTAGE! I WILL TELL EVERYONE I KNOW AND MAKE SURE NOBODY ELSE ENDS UP IN THIS SAME SITUATION!

SIGNED NEVER RETURNING!!!

6/12/14 We decided to stay there on our way home from vacation. I called ahead on the road to reserve a room, and gave my credit card number. Upon checking in they wanted an additional $50 CASH only. The only good thing was the room. It was great. The food in the buffet was terrible. been there a long time. The casino was filthy, and a lot of the machines didn't work. I was not impressed at all with the whole stay. And to top it off when I checked out they were not too willing to give back the $50. I will not stay there again

Upon arriving to Sam's Town I was greeted by valet. The hotel was very nice; comfortable bed, friendly staff. They also had four resuarants on site which was very convenient. The band playing in the bar area was a plus! I realy enjoyed my stay and would recommend it to anyone.

The good is that this is a nice hotel. So why the bad review?

(May 22nd, 2008) Upon my arrival I could not get into valet parking. I am not above walking a little bit. I decided to park in the self park garage owned by the hotel.

(May 23rd, 2008) The next morning when I got to my car, a 300 with 6100 miles at the time, the passenger side mirror was broken and the door crushed. That is not the insult!

When I reported it to hotel security I did not get an "I am sorry," nor a "We will take care of it," and not even a "drop dead it is not my problem." The security guard just stood there! The idiot did not even take my name or write down my license plate number. He proudly displayed his not giving a crap.

Not only will I never stay at this hotel again, I will do my best to let everyone I know not to stay at any of the Sam's hotels across the country.