Club Pilates

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OPEN NOW - Closes at 8:00pm

UNDER NEW MANAGEMENT – APRIL 2021! Terrible, inefficient, incompetent customer service. I love Pilates, and this small gym is very nice and clean (with some great instructors). But I was told clearly last fall that I could freeze my membership due to the pandemic and could come back when I felt comfortable.

Out of the blue, I was charged for Feb, March, and April! I called three times and sent many emails – no answer! I was finally contacted by the “new management” that took over on April 14th. I was told that this freeze agreement was with the “old management” and that it would not be honored now. Back and forth with emails, I finally got two of the three charges refunded with great effort and time.

I made it clear that I would never return after being treated with such disrespect…essentially being told that the charges were my issue because the agreement was with the “old management”…one month ago! I am shocked and disgusted.

With such a tough year that we have all been through, clients should be treated with kindness and understanding. I really wanted to come back in mid-summer, but I will never return. When I said this, the new owner replied that I was punishing them because of old management. His only offer was, return to the gym and I will refund you the money you were charged (charges that were not authorized!). So that is what this is all about…he doesn’t want me on freeze, he wants me to return so he can continue charging me. Maybe this was the goal all along – charge clients on freeze out of the blue so they will be forced to return in order to receive a refund? Awful!

There are many wonderful small gyms in Simi. Please explore these other options. No one should be treated this way, especially when I have recommended this gym to many others. It is so disappointing (and time-confusing) to have to fight unauthorized charges. Mistakes happen, but to be blamed (and charged) for their mistake is unconscionable.