Simi Valley 10 Cinemas

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My husband and I really like going to this Cinema because we can afford to take our teenage son and his girlfriend. Unlike jane555 we have never been mistreated by staff. so would recommend this place. I am sorry to read that Jane555 had such a bad night there. but I don't understand why she didn't go seek out the Manager and have those two Idiots put in their place. Had no Manager been available you can be sure I would have gone back and put in a formal complaint. I agree they sure could clean up the seats. I am just as guilty as many I bring my own drinks and snacks cause all the Cinemas are GREEDY and unless you have $100 to throw away for a family night for over priced drinks and popcorn and tickets I will continue to do so.

We used to go to this theater a lot even though they have dirty, smelly and sticky seats and of course food & beverage is overpriced as it is in any theater. One night we were treated rudely by the box office clerks and ticket person. They were acting as though they were the “movie theater mafia”. I couldn’t believe it! The girl at on the box office just happened to see that I had slipped my reusable empty cup in my bag on the way up to the theater (really?) and I guess she decided to play “cup police” and notified the ticket clerk that I had “Food & Beverage” so he threatened to not let me and my daughter in unless I threw “it” in the garbage and he pointed to the trash. I don’t need to be treated with such disrespect. My cup was empty and I was not going to throw it away. I was so mad at that point for being wrongly accused that I decided to get my money back. This place needs to prioritize their policy issues, if they want to keep business. They have taken this policy too far. They acted like punks and that didn’t seem to mind losing money for a few tickets vs. the stupid situation. This place has proven to show bad business etiquette and customer service. If the owner ever reads this, and I hope they do. Nobody likes to pay five dollars for a six ounce size soda, you movie theaters need to get smart and start lowering these sky high greedy SRP prices on your “Food and Beverage” menu. Maybe people will actually buy it and won’t sneak their own stuff in, and then your clerks don’t have to act like the mob to paying customers. It’s not worth it!