Karls Appliance

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CLOSED NOW - Opens at 9:00am

Karl's sold us a USED AND INOPERABLE dryer for $600 dollars that was marketed as "New". When I contacted Sioux City, customer service was rude and unhelpful. I spent three days trying to be in contact with the main office's customer service. Their only solution was to return the dryer. Now we've been without laundry or a working bathroom for three days. I called yesterday and they said a manager would call back right away. It's now two hours before they close and they say they can't do anything today... maybe if they got back to us earlier when we asked for help this could have been resolved. I am BEYOND FRUSTRATED! This is the worst service I've ever had, and I'm not one to complain online. We specifically went with a locally owned company and chose to pay more than competitor's ad because we were hoping for the friendly and courteous customer service we are used to here in the Mid-West. We were wrong and I regret not going to the big box store with the lower price. I will be adding pictures of the used and inoperable machine. DO NOT BUY ANYTHING FROM KARL'S, especially the Sioux City location. Save yourself the headache and give your hard earned money somewhere else that deserves it. We have contacted BBB and LG in hopes that they will resolve the situation and that we do not have to work with the Sioux City's Karl's location anymore.