Hander, Inc. Plumbing & Heating

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As anyone who relys on working with vendors knows it not just the friendly voice on the other side of the phone that matters. (Although it's always a pleasure talking to you Karen!)It is the ability to quickly provide the service you are looking for to fix the problem at a reasonable price. It's making sure that their service providers in the field treat my customers with respect.Hander Plumbing & Heating that's for everything through the years, it's been a pleasure!

I have been working with Hander Plumbing and Heating for the last five years and they have yet to disappoint. They respond very quick to service calls and do not leave until the problem is fixed. All of the plumbers I have worked with are very knowledgeable and strive to get the work done as fast as they can so they are not over charging you. I recommend Hander to everyone I know that has a plumbing or heating issue because I know that they will be satisfied after the work is complete. Overall great business!

THANKS TO THE GREAT TEAM AT HANDER. THEY CAME OUT RIGHT AWAY AND FIXED MY GARBAGE DISPOSAL. EVERYONE THERE WAS VERY HELPFUL AND I WILL RECOMEND THEM TO EVERYONE. THANKS AGAIN, YOU GUYS ROCK!!

BUYER BEWARE!

Terrible plumbers, terrible customer service, over priced on everything, slow labor to rack up bigger bills, multiple trips to same job at astronomical rates for each trip. Watch out for Karen in the office, if you think the plumbers bent you over, just wait until you have the pleasure of dealing with her.

Hander Plumbing and Heating and Karen are the worst plumbing company in the Midwest. STAY AWAY UNLESS YOU LIKE REGRET, UNFINISHED BUSINESS, AND A SORE POO-HOLE!!!!!! They send out "plumbers"(buffoons with plumbing equipment) to do "work"(misdiagnose issues, forget parts needed for repairs, use the wrong parts, and avoid standing behind work that was completed). Then Karen takes over and bills for all of her "plumber's" mistakes. When something goes wrong that is when Karen is at her best. She loves to bill as much as possible no matter the cost to the business. NO ETHICS PRESENT WITH THIS ORGANIZATION.

Had some difficult plumbing problem (leaking under the Basement Floor) and they by passed the problem with a skilled employee in a very short time and at a reasonable rate. Can't say enough good things about both of the employees that I had contact with!

We had a leak dripping into our basement. To us, it seemed to be the drain pipe from the bathroom sink. We Hander come take a look at it. The plumber decided it was our faucet that was causing all the problem. But he couldn't work on it that day, so he'd come back the next day. In the meantime, I went out and got a new faucet and vanity, took out all the old stuff, put the new vanity in, and did everything except connect the hoses. When he came back, he said, "You did half the work for me. More than half!" And yet, I was charged for 2 days of work, because of the initial evaluation. But it gets better.We promptly left town for the weekend, only to discover Monday morning that there was water dripping (heavier than before) in our basement. Called Hander back to finish what they had been hired to do. Turns out, the problem was the drain pipe all along, which is what we initially told him. It took several hours to replace that section of the drain pipe, after which, the plumber left our bathroom a complete mess, but not before putting the vanity back in place over the top of chunks of plaster, drywall, and plumbing gunk. And they charged us for yet another day of labor.Bottom line - you can find someone better. Ask around.

The service received from Hander Plumbing was wonderful. The technician that they sent out was professional and knew exactly what was needed to correct our plumbing problem. He finished the job in a short amount of time and cleaned up any of the mess created. Will definitely call Hander with any further plumbing problems we might have.

The service i had with Hander Plumbing was outstanding. I recently had a water leak at 4pm and had to shut off the water. i called Hander Plumbing and explained my situation. I have a wife and 4 children that would like to have water when they returned home. Karen said she would get a plumber out there as soon as possible. He showed up within an hour and fixed the leak. Our family would like to thank Hander Plumbing for making an emergency turn out so well. i would recommend Hander Plumbing to all our friends. Thanks for being so efficient.

The experience I had with Hander was perfect. The plumber arrived early (unheard of right?!) and was quick and efficient. He was also personable and didn't treat me like an idiot because I'm a female (which I've had with other handymen.) My bill was reasonable for the time he spent here, and I will definitely call Hander again if I have another plumbing issue.

Thursday morning I called to schedule an appointment. I was told between 3 and 4. No plumber, I called at 4:10 and he was STILL on another job. He didn't get here til almost 5pm! Not a big deal as long as it got done, right? He didn't have the right tools to do the main line because there was a communication error. So... HE called back to the office and told them he couldn't do anything and he also asked if we could make another appointment for Friday. I unfortunately wasn't going to be able to be there, since I had taken off an hour on Thursday I had to make it up on Friday, so me and by boyfriend talked with him about this and I said I would give him my key and credit card so that he would be here waiting and had my permission to use my credit card. I thought everything was fine... WRONG! No one ever showed up! I am not allowed to have my phone at work so I had no idea that no one was here! I didn't get home until almost 6pm, after the main office was closed. So I called the after-hours number and he said he wasn't aware that there even was an appointment but he would look into it and call me back. Scott called me back... He was told by his supervisor that I was supposed to call to confirm the appointment! We were NEVER told WE had to call to confirm an appointment that was made by an employee! OK, I was a bit frustrated but was trying to be calm and nice because I knew it wasn't Scott's fault, so not a big deal I told him, just come out and do the job... RIGHT? Well, now that it was after hours I would be charged the double time rate! NO, I told him I would be happy to pay the regular rate as originally agreed upon. It was NOT MY FAULT that it didn't get done on Thursday because the plumber didn't bring the right tools and it WASN'T MY FAULT that someone at Hander dropped the ball and didn't make the appointment correctly. I DO NOT believe that at any point in time is the customer supposed to call and confirm an appointment once it was made or risk not having someone show up, I didn't have to call and confirm the appointment on Thursday so why would I have to do it on Friday, to me it seemed that people in this company were passing the buck and ultimately placing the blame on ME, the customer! Scott said he would check with his supervisor, who said NO to the regular rate, of course. I guess I wasn't expecting to get the regular rate but when Scott called back I guess I expected SOMETHING would be done, or at the very least offered, like a discount on an equipment charge or on another appointment if I waited til Monday for them to come back out. But, NO, nothing, in fact I heard nothing from anyone in the company that was said in a positive light. I was calm and was being very nice, given the situation, all I was asking for was what was originally agreed upon, I understand plumbers are busy and maybe can't afford to give a deal on the weekend but then something else, anything else, should have at least been offered. But Scott just said "his supervisor's are sticking to their guns" and "his hands were tied" nothing positive at all. No one I talked to even pretended to care about me, the customer, or my problem, or the fact that I was CHOOSING Hander as my plumbers and asking them into my home to help me fix something.... You always see those survey's about why you lose a customer, and 90% of the time it is because of indifference by the company/employee to the customer! I don't know if either of you: Dirk Jones or Karen Coombs: are people who care but I just thought I would point out that it is the customers, like me, who pay you for your services that keep you in business. If your employees don't care about that then maybe you will care about negative publicity!