Auto Cool

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CLOSED NOW - Opens at 7:00am

Accurately diagnosed the problem, told me how much it would cost to fix and fixed it the same day - for the same price they told me! Great guys who know what they are doing and do it at a reasonable price!

What is it these days with businesses thinking that you don't have other choices anymore? WE DO! I guess they are also unaware that spreading the word now travels MUCH further and faster especially when I'm treated poorly.



I should have listened to my gut instinct when I called Auto Cool to try scheduling an appointment to get my AC checked. The person who answered the phone was not very friendly, but I gave them the benefit of the doubt..maybe this guy is just having a a bad day. Decided to take my car in yesterday to have them do their "visual inspection" which the guy "Brad" did and said he didn't see anything wrong with my AC. Remember this name "Brad" as you'll see later. I tried explaining that I know my A/C and it's not even close to cooling as it should. He recommended that I bring it back maybe later in the day, so he could take a look then because heat can change the verdict. Anyway, agreed that I might do that but I didn't get around to doing it. However, I drove my car around in the heat and it still wasn't cooling properly.



I decided to go back today and when I arrived at the front desk there was this "Brad" character again. He is the white/gray haired older man in the office.



I greet him with "Hello, I'm back again today." (Smiling)

"Back, that means nothing to me." (Eyes never looked at me)

"I was just here yesterday morning. My name is R*****"

Interrupting me mid-sentence "What is your last name" (Still hasn't looked at me)

I spelled out my last name "M------"

"Ok, you were here yesterday and I told you your car was working fine" (Still hasn't looked at me)

"OK, I'm telling you it's not working fine, especially during the heat of the day"

"It was blowing cold yesterday" (Still hasn't looked at me)

"Listen, it's not working as it should. Can you repair it? What is your schedule looking like today to service it?"

"I don't know. I can't give you a clue. You can leave it here? (Still no eye contact)

"No, I don't think I'll be leaving my car with you EVER"

"OK, that's fine with me."



I wish I could add audio so everyone can get the full experience of how brash this "Brad" character is. Talking about lack of professionalism and you've been in business how long? He has a terrible disposition. After hearing the voice in person "Brad" was the person who answered the phone when I tried to call initially to schedule an appointment. I should have taken heed.



I notice that Auto Cool likes to chime in and rebuttal negative reviews. Do yourselves a favor and save your keystrokes. There isn't an excuse for "Brad's" behavior and nothing can justify the rudeness that I experienced. After reviewing their website, Brad is a partner in the business. If the owner Fred wants continued business, I'd highly recommend an immediate change in partners unless he shares the same principles as Brad.



I will be letting EVERYONE I know and hopefully I can reach people I don't know to avoid this location like the plague. The vibe I experienced was some backwards/sideways thinking in this establishment. I am happy to take my money elsewhere because I don't have to put up with BS! I had already made an appointment to take my car right across the street to Motorsports International, but I was trying to see if I could get my car serviced sooner than my appointment. I know I can rely on professionalism and gratitude there. Check out my previous review of Motorsports International.



DO NOT SUPPORT THIS AUTO COOL LOCATION! YOU HAVE BEEN WARNED from a very sensible person. I'm not a reviewer who likes to simply report bad customer service, I actually take pleasure and prefer to leave positive reviews. Check out my reviews on Yelp.com and Kudzu.com for this business.

I took my 95 Camry to Auto Cool to get an estimate on installing a new compressor for the air conditioner. I had just been to another shop because the belt was squeeling, and they said that the compressor was bad. I saw on-line that Auto Cool did a free visual inspection so I figured I had nothing to lose.

I was shocked when they told me all that was wrong was the belt was loose. After that good news I asked them to look at the door handle on the drivers door because you had to roll down the window and open the door from the outside. They fixed that also for a whole lot less than I thought it was going to be.

I am definately going to refer these guys to all my friends, and maybe even a few people I don't consider friends.