Ashbusters Chimney Services

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OPEN NOW - Closes at 5:00pm

In May of 2017 they installed a zero clearance fireplace along with about 30 foot of stainless pipe with a cap along with custom framing to situate my fireplace where it was needed. After about 4 months I was having an issue with birds wanting to nest inside my fireplace, the cap that was installed had 3+ inches worth of space to accommodate manufactures specifications for draft. Which this may not seem to be a problem, but the issue was the birds were tearing out insulation for nesting materials and not being able to escape they would tear up the inside of the F/P. After multiple attempts contacting Ashbusters to get this resolved, they kept saying it was installed to manufactures specifications. They have to make more than one cap, so I called Olympia and asked if there were any alternate caps for my fireplace and they told me there were and how to go about ordering them. Called Ashbusters to let them know there was an alternative in which they were ok with replacing the cap at no extra cost, but I would have to pay for the $750 daily lift rental. This should have been used on the front end. I live in the middle of a 300 acre farm, there is wildlife out here. Why this cap was not used in the first place is beyond me. I expressed that it was not my issue the wrong cap was installed and how does a chimney company not own their own lift, how long have they been in business?!?
January of 2019 we had some storms pass through middle Tennessee where the cap was completely removed from the top of my pipe. Called once again. Given the same spiel how they would repair it only if I rent the lift and that they do not cover acts of God. I would understand that if it was a Tornado that passed through but it was just a windy Saturday night. At this point it’s an installation issue, there was no screws in the cap to affix it to pipe, the cap was just sitting on top of the pipe. Still will not stand behind product and install.
Edited for YP

Great company for basic chimney cleaning services. Fast and professional and no issues with having to clean up afterwards.

Steve L. 02/14/2014

Outstanding service and great technicians