South Berwick House of Pizza

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CLOSED NOW - Opens at 11:00am

I'd consider myself a loyal South Berwick House of pizza customer who sometimes will order from there 3 times a week. Over the past few months their food and service has greatly declined and my experience with them this past Monday was the worst customer service I could ever imagine that I will never go to the again and I hope you don't either, let me explain my experience.



I ordered five things for delivery and didn't get one thing I ordered so I called to ask about it, thinking they would be very accommodating and get me my food without a hastle (I really thought the delivery driver had just left it in his car). When I said they forget the item I got a quick reply that we weren't charged for it so we would have to pay for it and have it delivered. There was no sense in apologies or anything of that sort. I was upset so I hung up but after thinking about it for a few seconds it seemed expensive for them to forget to charge me. I called back and spoke to someone else (I think just some high school girl who seemed nice enough), she started to add up my order but then a greek guy who I think was the owner picked up and started talking. NO ONE was apologetic at this point or for this matter ever. So he is very rude and acts like we weren't charged and let me re emphasize VERY RUDE. Then he starts to add it up and yeah they did charge us. Again, not at all apologetic or accommodating. I said don't worry about delivery it because I just want a refund at this point, now I have to go in to have them put the 7.29 back on my card. NOT APOLOGETIC at all, JUST RUDE. Over the past few months there food has also gotten worst.



Please DON'T EAT here. I used to eat here all the time but will never again.