Shearer Acura

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My dealership experience at Shearer Acura has been nothing short of spectacular! The entire process, from my initial visit to explore and test drive some cars, to the negotiation process, to the delivery of my new car, to post sale follow up has been a very satisfying journey. The business philosophy at Shearer Acura, and their attention to the customer's need, is on par with the brand name and reputation that Acura holds.



Robert Ross, the Acura Brand Specialist I worked directly with, is a terrific asset to the dealership. Shearer Acura should be privileged to have someone who is professional and provides excellent customer service. Also, Larry Michael, Bob Scheck and Sales Manager Mark Benoit were a pleasure to deal with as well. If there is a common denominator with these gentlemen mentioned, it is their commitment to customer satisfaction, and their drive to be the best dealership in the Burlington area.



I went into the negotiation process with a clear target on the sale price. When Robert Ross mentioned that he will come in with an aggressive price, I thought to myself, "This is Vermont. How aggressive can it possibly be?" Much to my chagrin, his price was right on target. Since I was there to negotiate anyway, we went back and forth a few times, and concluded with a price that I was extremely satisfied with (not to mention some much needed accessories that were thrown into the deal). And the best part, it only took about 40 minutes to close the deal. Overall, the negotiation process was truly painless, and there was no pressure from Robert to accept an offer or to commit in buying. Once we exchanged a literal and proverbial handshake to seal the deal, I was off on my merry way. No collateral, no deposit required... just a proverbial handshake. Robert Ross took care of the rest. He is a consummate professional.



The next day, I took delivery of the car. There was no need for waiting around at the dealership. Robert set up an appointment, and all that was required on my end was signing financial documents. Speaking of which, there was no pressure from the finance manager to buy extended warranties or paint protection products. Before Robert sent me off with my new car, he explained everything I needed to know about the car, including some key technological features. He even hung around to ensure that my cellphone was properly paired to the car. I spent about 45 minutes at the dealership before I drove my new car home.



This was my fifth time dealing with a car purchase. The car buying experience with Shearer Acura was by far, the most pleasant, stress free, and rewarding experience to date. I would not hesitate to buy another car from Shearer Acura, just to get a taste of the dealership experience again.



As for post sales follow up, Robert Ross has done an admirable job to keep me assured. As a new car owner, there are undoubtedly streams of questions and curiosities. And believe me, I had many. Robert has addressed all of my concerns with a great deal of patience.

I feel like I'm in the twilight zone here--Did not end up buying a car from this dealership, although I was close. I had a nice salesman and found a car I really liked. My credit is iffy (lots of student loans), so I got financing through my local bank. My loan officer was the person who pointed out to me that the '06 Rabbit I was about to purchase was nearly 2k over book value. When I brought this to the attention of the dealership they said they would not reduce the price, and that used cars are basically worth what people will pay for them. Instead, I purchased a '07 Jetta from Noyes VW in Keene NH for nearly 2k below book value. Cars may be worth what people pay for them, but I wasn't going to jeopardize my credit buying a car with an inflated value. Very happy with my Jetta and the Keene dealership. I will be bringing the Jetta for Burlington for service, hopefully that will work out well.

The Volkswagen and Audi dealership was a great place to purchase our first car! My husband and I bought a car from them and everyone was so helpful and honest with us! We are in our twenties and this was our first "big" purchase and we were taken care of before we walked into the dealership! Lovely team at Shearer VW and Audi!

Excellent and friendly service. Very nice. I got what I wanted. Salesmanship was straight forward which is rare. Thanks.

Keith was wonderful.. This is the 3rd car I bought off him As long as he is selling, I will continue buying. He is very informative and honest, and I'm glad I have come into contact with him.

One of the most honest dealerships I have ever been to. The sales men there were very informative, and very helpful with finding a car for me. However, unlike most salesmen, these guys weren't pushy at all, and they listened to what I wanted to explain to them.

Got to test drive more than one car. Patient salesperson. Worked through issues with us- all of our questions were answered and we met with all the appropriate persons.

Megan was very knowledgeable and a delight to talk to, as was Dan.

They had the best customer service ever. They all had a lot of experience. Two thumbs up! I couldn't be any happier. Got all of my needs met.

Volkswagen South Burlington guys are awesome. You guys were even better, when I came in early and you were great about it. Thanks.

I knew what I wanted so the experience went smoothly. Chris an I both worked in the same place once, so we were able to chat it up. Sales manager sold me my last car. Therefore, everything went well.

Very complete in informing us of all there is to know about our new car. They were also very friendly in all instances.

Shearer VW worked with me and made my bad "situation" turn into a good experience. The double rainbow was a nice "closing." Thanks for everything!

Courtesy, information, ease of the deal. Tom has been exceptionally helpful and made the process easy. We love our new car!

Excellent service and good communication skills. Everyone is friendly and helpful here. Thank you all.

All questions answered. Friendly, cheerful sales people. Easy to work with. I love their honesty.

Entire sales staff was very pleasant, knowledgeable, and made us feel comfortable. We never felt any pressure to make our purchase.

Chris did a great job! He was very prompt and informative. It was a great experience for our daughter Maegan..1st time car buyer!!

I enjoyed everyone's positive attitude. Very professional, and always listened to what I wanted.

Tom was very attentive to my needs and responded quickly to all questions I had during this week long process. Sue was friendly, quick and efficient.